Pro-Activation Representative

Pro-Activation Representative

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie, TimberTech, AZEK Exteriors, Versatex, fermacell, and StruXure.

With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we're united by our purpose of Building a Better Future for All through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.

Summary : Make your dream career a reality. It's possible! Hybrid from the Chicago corporate office. The James Hardie ALLIANCE, formerly known as the Contractor Alliance Program, is a best-in-class manufacturing program aimed at boosting market share within the repair and remodel or R&R segment. The Pro-activation Specialist will be the human element behind the program to drive contractor engagement and conversion at scale. This position will partner with a broad cross-functional team including other segment leaders, marketing, sales and most importantly our customers.

What You'll Do :

• Serve as a primary central resource to guide contractors on their path with James Hardie, beginning with new contractor acquisition through to a verified Hardie influencer
• Interact with the contractor including calls, emails and texts. This may extend to social media interactions through JH social media channels
• Drive contractor engagement by providing information and tools needed to minimize and optimize in-person touchpoints with the field sales team
• Leverage tools such as Salesforce.com to log contractor engagements ensuring contractor conversation data and reporting is reliable
• Cooperate effectively with others on the Segments team and across departments to coordinate activities and accomplish goals
• Utilize Hardie Store to send contractors materials at prescribed points along a conversion path
• Provide qualitative feedback to the Sr. Manager of the R&R segment and the Contractor Enablement Specialist on ways the contractor path can be improved
• Reporting / dashboards- support reporting to prioritize outreach targets and measure effectiveness

What You'll Bring :

What You'll Receive :

As of the date of this posting, a good faith estimate of the current pay scale for this position is $54,700.00 to $68,400.00. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.