IT Helpdesk Administrator- 3472345

Job Description

Job Description

Job Title : IT Helpdesk Administrator

Location : Austin, Texas 78701

Salary / Payrate : $60-70K + bonus and AWESOME benefits!!!

Benefits include : 401(k) with employer matching, Health, dental, and vision insurance, FSA HSA, professional development assistance

Work Environment : 100% Onsite for first 60 days then (1 day WFH)

Term : Permanent / Fulltime

Referral Fee : AMS will pay $500 should the person you refer gets hired

JOB DESCRIPTION #LI-FL1

We are seeking a skilled and customer-focused IT Helpdesk Administrator to provide first-line technical support, manage hardware and software systems, and ensure seamless technology operations. This role is ideal for someone who thrives in a dynamic environment and enjoys solving problems while supporting end-users with patience and professionalism.

Key Responsibilities :

• Provide first-line technical support to users, troubleshooting hardware and software issues promptly and effectively.
• Install and configure hardware such as Dell / HP laptops and peripherals, ensuring devices are fully equipped with required drivers.
• Manage and maintain Microsoft 365 environments, including user account creation and management in the Admin Center.
• Administer and troubleshoot Active Directory (AD) for user and resource management.
• Set up and configure Microsoft Teams VoIP phone systems for efficient communication.
• Collaborate with end-users to address technical issues, offer training, and maintain a high level of customer satisfaction.
• Document processes, configurations, and troubleshooting procedures for knowledge sharing and consistency.

Qualifications :