Senior Specialist Product Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist Product Operations

Overview :

The Global Product Operations team is looking for a Senior Specialist, Product Operations (Offers) to drive our operations strategy forward, by consistently innovating and problem-solving. The ideal candidate is someone with an operational mindset, who is passionate about driving a positive customer experience through the optimization of processes and resources and a culture of continuous improvement!

Role : In this role, you will :

• Work as part of a global Product Operations team supporting new program launches, ongoing operations, and ad-hoc projects (migrations, client / platform decommissioning, outsourcing, etc.) related to our Offers products / platforms
• Launch offers for particular regions, utilizing the offers dashboard and liaising with the merchant team, product operations CC teams to ensure accurate information is uploaded onto our Offers platform & offer schedules are not missed and SLAs are adhered to.
• Adhere to the models / processes as established by the Operational Excellence function in carrying your day-to-day functions ensuring QA checks and controls are upheld. You will also need to escalate as necessary working directly with shared service partners like Biz Ops, CCM, CTS, CIS, GBSC, etc. to address issues and take them to closure
• Manage tickets raised in the Prod Ops support queue – ensuring adherence to SLAs (internal or contractual)
• You will work with Market 3rd parties in managing – Billing, Escalations, SLA’s, accuracy of information submitted
• You will need to support testing incl. Regression, New Programs, Product enhancements, Platform upgrades, etc.
• Work closely with Global and regional teams such as Product, Program Management and Merchant Teams

All About You :

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include : insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include : 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri : $99,000 - $158,000 USD