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Manager, Client Success

Manager, Client Success

CVS HealthWoonsocket, RI, US
11 days ago
Job type
  • Full-time
Job description

Manager, Supplemental Benefits Client Success

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

The Supplemental Benefits and Directed Spend team at CVS Health is one of the fastest growing business units in the enterprise, uniquely situated at the center of our retail and healthcare businesses including over the counter (OTC) Benefits, Rewards, Targeted Kits, HSA / FSA, and SNAP / EBT. We are looking for a manager to join our Client Success team in an essential role as CVS expands its offerings in the benefits space.

Client Success is dedicated to delivering exceptional service and value to our health plan partners within Supplemental Benefits and Directed Spend through strategic account management, plan and expense reporting, and championing in-store experience initiatives. The team leads the relationship with health plans to offer and manage an OTC benefit for members to spend on qualified retail items.

As a manager on the Client Success team, you will be dedicated to identifying trends and insights through plan reporting and industry research to bring health plans during monthly and quarterly business reviews. You will work cross-functionally to understand current program performance, identify opportunities, and implement solutions. In this role, you will work cross-functionally with teams including Account Management, Member Experience, and Operations. The ideal candidate will be highly adaptable and able to excel in a wide variety of areas including cross-functional project management, strategic analysis, client-facing responsibilities, data synthesizing and analytics, and internal / external stakeholder management.

If you are a motivated individual with a passion for driving cross-functional projects and strategic analysis in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity at CVS Health!

What You Will Do :

  • Partner with account managers to prepare for and lead strategy meetings with health plan leadership
  • Create templates to support monthly and quarterly business reviews with health plan partners
  • Lead annual strategic planning efforts in partnership with health plans
  • Provide exceptional client service and value as a point of contact for a subset of our health plan partners
  • Support program expense tracking and invoicing including card fees, print expenses, supply chain, etc.
  • Navigate the day-to-day of a dynamic entrepreneurial team in a fluid and emerging space while balancing communication needs, stakeholder management, and timelines

Minimum Requirements :

  • 3+ years' experience consulting, project management, HealthTech, corporate healthcare, or provider / payor functions.
  • 3+ years of experience working on cross-functional teams, internally and externally
  • Ability to travel on a limited basis (10-15%)

    • Preferred Qualifications :

  • Demonstrated proficiency with Excel (pivot tables, etc.) and PowerPoint
  • Passion for connecting data and insights into a compelling story
  • Strong interpersonal and communication skills with the ability to influence at all levels
  • Analytical mindset with experience using data to drive decisions and improve processes
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities

    • Education :

  • Bachelor's degree or equivalent experience

    • Anticipated Weekly Hours : 40

    Time Type : Full time

    Pay Range : $66,330.00 - $145,860.00

    The typical pay range for this role is :

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

    Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

    Great benefits for great people

    We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

    • We anticipate the application window for this opening will close on : 12 / 28 / 2025

    Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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    Client Manager • Woonsocket, RI, US