The Street Outreach Advisor is a field-based role that combines partnership building with direct outreach. You will work with community-based organizations to build referral pathways. You will also meet members in the community to connect them with services such as Enhanced Care Management, Community Supports, Community Health Worker services, Behavioral Health and Street Medicine.
Most of your time will be spent in the community—meeting with partners, attending events and helping members access the care they need. This role requires flexibility, travel and the ability to adapt to dynamic community needs.
Key Responsibilities
Partnership Development
- Build and maintain referral channels with hospitals, clinics, shelters, food banks, housing providers and other CBOs.
- Represent PHG at meetings, events and community fairs; co-host joint outreach and enrollment activities.
- Establish simple referral pathways (QR codes, hotlines, quick guides) and ensure follow-up with partners on outcomes.
Direct Member Engagement
Be a regular presence in high-need areas like encampments, shelters and clinics.Conduct trauma-informed screenings to assess medical, behavioral and social needs.Support on-the-spot enrollments, help schedule appointments and arrange transportation or reminders.Provide plain-language explanations of services and adapt outreach for different cultural and language needs.Documentation and Reporting
Record outreach, referrals and screenings accurately in CRM tools.Track outreach and referral goals, share insights on hotspots and barriers, and recommend improvements.Ensure compliance with privacy, consent and trauma-informed care standards.Example Scenarios
Scenario 1 : Hospital Discharge Partnership Kickoff
You meet with a hospital discharge planner to launch a referral channel. After introducing services like Enhanced Care Management and Community Supports, you share a one-page “How to Refer” guide with a QR code and hotline. Together, you agree on a 24-hour callback process, design a simple handoff script and identify common discharge diagnoses that qualify for services.
Risks & Mitigations : If referrals are slow, you shadow the discharge team to model the workflow. If staff are unsure about eligibility, you provide a quick reference sheet with common conditions.Outcome : A new referral channel is live, three test referrals are received in the first week, and a monthly check-in is scheduled with the hospital team.Scenario 2 : Encampment Outreach with Street Medicine Team
You join a Street Medicine clinician for outreach at a homeless encampment. After greeting residents and offering supplies, you ask about urgent health or social needs. One resident reports multiple ER visits. With consent, you connect them to the clinician for an on-site assessment, complete a short screening, and schedule a mobile intake with reminders and transportation support.
Risks & Mitigations : If residents are hesitant, you emphasize that participation is voluntary. If safety or weather issues arise, you adjust the plan or reschedule.Outcome : Ten residents are engaged, four receive clinical assessments, three consent to services and two enrollments are scheduled within 72 hours.Requirements
Experience in outreach, public health, health navigation or social servicesStrong communication skills with the ability to adapt for different audiencesProficiency with mobile tools and CRM systems; organized and reliable follow-throughValid driver’s license and reliable transportationAbility to travel locally and work evenings or weekends as neededPreferred Qualifications
Success building partnerships with CBOs, clinics or public agenciesFamiliarity with Medi-Cal, CalAIM, ECM and Community SupportsMultilingual abilityEffective Communication Skills
Active Listening : Responding empathetically when members express frustration or confusion.Plain-Language Explanation : Describing programs clearly, e.g., “We help coordinate doctor visits, medications and housing resources—at no cost.”Cultural Sensitivity : Adjusting language and tone for diverse audiences, including multilingual outreach.Concise Partner Pitch : Explaining to a CBO, “If you see someone who needs help, use this QR code. We’ll handle the rest.”De-escalation : Staying calm with frustrated members and walking them step by step through forms or processes.Success Measures
Partnership Development
New referral partnerships opened and maintained across priority categoriesPartner-initiated referrals received and converted into enrollmentsPositive partner feedback on collaboration and referral processesDirect Member Engagement
Weekly field contact and screening goals consistently metConversions from outreach → screening → enrollment tracked and improvedHigher appointment show rates and sustained member engagement with servicesDocumentation and Reporting
Accurate, timely and complete documentation of outreach and referralsConfidentiality and consent standards upheld in all encountersData insights shared with leadership to refine outreach strategyBenefits
Competitive pay : $21.00–$24.00 / hour + performance incentivesPaid time off and 12 holidays per year (including your birthday)Health, dental and vision insurance401(k) with company matchPaid volunteer hours each monthEmployee discounts and assistance programsProfessional development opportunitiesAI & Human Interaction (HI) in Recruitment
Pacific Health Group is committed to fairness, equity, and transparency in our hiring practices. We use AI (Artificial Intelligence) tools to help match candidate resumes against our job descriptions, focusing on qualifications, skillsets, and location.
All resumes that meet these criteria are then reviewed by HI (Human Interaction) — our recruiting and HR team. Pacific Health Group remains true to our Equal Employment Opportunity (EEO) statement, ensuring that every candidate is given fair and consistent consideration.
