Host - Porzana

Position Description : Job Title : Host

Location : Porzana

Reports to : Floor Manager / General Manager

Hourly Rate : $15.97 - $20 per hour

Position Summary :

Hosts are the first impression of the restaurant, setting the tone for each guests experience. With warmth, attentiveness, and professionalism, the Host ensures that every guest feels welcome and taken care of. This role manages the flow of service, including reservations, walk-ins, and guest communications, while supporting the overall cleanliness and organization of the dining room and entryway.

Key Responsibilities :

Arrive on time and in uniform

Answer incoming calls, manage reservations, and respond to guest inquiries

Check and return voicemails promptly

Confirm reservations for the current days service

Strategically manage the reservation book to optimize table turns and capacity

Add and update server sections in Resy

Review all guest notes prior to service and accommodate special requests when possible

Print and distribute guest notes to servers, expo, and managers

Warmly greet and seat guests; acknowledge VIP (PPX) and repeat visitors

Manage walk-in flow and waitlist with clear communication to guests and managers

Monitor table statuses in Resy throughout the shift

Communicate seating delays and guest needs to management

Notify servers of section changes and new table assignments

Assist with curbside pickup and to-go orders, including bagging and delivery to vehicles

Support table resets and clearing during busy shifts

Maintain a clean, organized host stand and guest entry area

Check restrooms throughout service; restock supplies as needed

Take out trash at the host stand at the end of shift

Participate in weekly cleaning duties assigned to the host team

Schedule Expectations :

This is an hourly position with consistent evening and weekend availability required. Hosts are expected to work scheduled shifts, including some closings, and remain flexible to meet the needs of service.

Qualifications & Expectations :

Ability to remain calm and clear-thinking in a fast-paced, high-pressure environment

Familiarity with Resy or similar reservation systems

Working knowledge of the restaurants food and beverage offerings

Comfort with POS systems and basic order entry for to-go service

Ability to multitask and adapt to changing priorities

Strong verbal and written communication skills

Professional, friendly, and warm guest demeanor

Genuine interest in hospitality and delivering exceptional guest experiences

Please note : This job description is intended to provide a general overview of the position and does not represent a comprehensive list of all responsibilities. Duties and expectations may evolve based on the needs of the restaurant.