EVS Attendant

Job Summary

Cleans and maintains the appearance of the FOH and BOH facility, restrooms, outer buildings, and other areas as assigned in a quick and efficient manner while also delivering exceptional interactions with all guests and fellow team members.

Essential Job Functions

• Cleans trash cans and ash trays
• Vacuums carpeted areas
• Sweeps and mops tile, brick, and concrete areas
• Picks up dirty cups and glasses throughout the facility
• Polishes furniture and fixtures
• Operates and maintains light equipment necessary to perform job functions to include vacuums
• Deep cleans areas, including (but not limited to) shampooing carpets, stripping & waxing floors, and high dusting
• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Observes all activity within assigned area offering assistance to all guests
• Observes activity and reports anything that is out of the ordinary
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Ensures all guests are kept in play by providing friendly and helpful service at all interactions
• Utilizes open body language, politely speaks with and assists guests as needed
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation
• Crosstrain in other departments
• Other duties as assigned

Experience and Qualifications

Must be at least 18 years of age or older and have the ability to obtain and retain KRGC Gaming License. One year of direct customer contact experience, preferred. Display professionalism; excellent verbal and written communication skills. Professional appearance as outlined in the Gilleys Team Member Handbook. Must be able to work both independently and as a member of a team. Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.

Physical, Mental, and Environmental Demands

Physically mobile with reasonable accommodations. Must be able to respond to visual and audio cues. No known allergic reaction to cleaning chemicals. Must have basic English communication skills. Must be able to bend, reach, kneel and grip items. Must be able to lift items weighing up to 50 pounds. Must be able to walk and stand for long periods of time (8-12 hours). Have a sense of urgency and keep up with fast paced business practices. Operate in mentally and physically stressful situations. Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust.