H-E-B Customer Service Representative
Responsibilities H-E-B needs energetic and motivated partners willing to work hard and have fun while making our customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where people come first. As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards. Once you're eligible, you'll become an owner in the company, so we're looking for commitment, hard work, and a focus on quality and customer service. Partner-owned means our most important resourcespeopledrive the innovation, growth, and success that make H-E-B the greatest omnichannel retailing company.
We are looking for :
- A high school diploma
- Communication and interpersonal skills
- Ability to work in a fast-paced environment
What is the work?
Stocking :Stocks and rotates items as neededAssists with inventory control; loads, unloads, and moves productOrganizes, cleans, and prepares back area for the night crew and incoming trucksOrganizes merchandise on pallets to make the department presentable to the publicEnsures integrity of shelf tags and signage in department; may create / prepare signage, as neededMaintains standards in shrink, safety, inventory control, and sanitationChecks shipments for out-of-date and damaged product to ensure freshness and quality of productsBuilds, stocks, maintains, and takes down store displaysPerforms the duties of Customer Service Assistant as neededCustomer Service :Provides superior customer serviceAnswers customer questions regarding products and assists them with selections; helps customers locate store merchandiseSales :Merchandises product effectivelyUses suggestive selling techniques to meet customer needs and build department salesFood Safety / Sanitation :Cleans and sanitizes sales floor, display cases, prep areas, and equipmentProperly handles and maintains the operation of all equipmentComplies with departmental SOPs and store operating proceduresAdditional Department-Specific Responsibilities / Pre-requisites :
Beauty : Knowledge of beauty and cosmetic aidsDrugstore / General Merchandise : Prepares tags and signs as neededGrocery : Organizes, cleans, and prepares back area for the night crew and incoming trucksTexas Backyard : Passion for outdoors Ability to complete Green Thumb training (H-E-B internal training)Entertainment : Knowledge in the audio / video field Knowledge of specialty products, movies, music, electronics, and video gamesWhat is your background?
Minimum age 18 (mandatory)High school diploma (or equivalent)Completion of Company Orientation and Safety Training (upon hire)Do you have what it takes to be a fit as an H-E-B Customer Service Representative?
Strong customer service skillsCommunication and interpersonal skillsReading and writing skillsPlanning and organizing skillsFunction in a fast-paced, retail environment, in detailed and precise tasksWork with customers, staying attentive to their needsAbility to lift 30 lbs, and manage in excess of 30 lbs