Customer Support Specialist

As a Customer Support Specialist, your primary responsibility will be to address customer inquiries through both phone and email, ensuring a high level of service and professionalism. You will also engage in critical customer support tasks such as problem resolution, order processing, and returns management.

Key Responsibilities :

• Manage inbound and outbound communications via phone and email professionally and courteously.
• Utilize exceptional data entry skills to ensure accurate customer records.
• Process customer returns and manage inventory effectively.
• Troubleshoot customer issues and respond promptly to inquiries.
• Adapt to an ever-evolving environment with flexibility and dependability.
• Provide backup coverage for the receptionist as needed.
• Stay organized, detail-oriented, and work collaboratively within a team, demonstrating a positive, CAN-DO attitude.
• Be available for overtime when required, with the possibility of same-day notifications.
• Uphold confidentiality while managing sensitive information.
• Participate in a variety of requested duties throughout the organization.
• Engage in plant-wide safety initiatives and adhere to necessary safety protocols, including the use of required personal protective equipment.

Qualifications : Requirements :

Benefits & Perks :

We offer a comprehensive benefits package including a 401K plan with company match, profit sharing, health insurance, employee assistance programs, life insurance, paid time off, tuition reimbursement, a 30% employee discount, and employee referral bonuses.

Join UniFirst, a leading organization in the garment and uniform services industry, employing over 14,000 team members and servicing 300,000 business locations across the U.S., Canada, and Europe. Recognized in the top 10 of Selling Power's Best Companies to Sell for and listed on Forbes’ Platinum 400 - Best Big Companies list, there's never been a better time to become part of our team.

UniFirst is an equal opportunity employer. We welcome and encourage applications from all individuals, regardless of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.