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Training - Development Manager

Training - Development Manager

Nittany EnergyState College, PA, US
30+ days ago
Job type
  • Full-time
Job description

Training - Development Manager

Training and Development Manager

Job Summary : The Training and Development Manager will be responsible for providing direction, and oversight to assigned stores within a district, ensuring the achievement of operational and financial objectives are consistent with company standards. Position reports directly to the Regional Manager.

Requirements :

  • Previous managerial experience is essential.
  • Strong leadership, communication skills are required.
  • Excellent interpersonal, oral, and written communication skills.
  • Demonstrated sound judgment and decision-making abilities.
  • Flexible schedule to include 2 mid-shifts per week, and 2 weekends per month
  • Must be available for phone calls and store support after hours

Responsibilities :

  • Assist Regional Manager with supervision of store managers and all store personnel, including hiring and disciplinary actions.
  • Lead and inspire store teams to deliver exceptional customer service.
  • Train store managers and staff on customer service techniques and best practices.
  • Monitor and evaluate customer service performance across the district.
  • Handle customer complaints and escalate issues when necessary.
  • Implement strategies to improve customer satisfaction and loyalty.
  • Handle escalated customer complaints or issues effectively.
  • Maintain a customer-focused culture within the district.
  • Assist Regional Manager with supervision store managers and all store personnel, including hiring and disciplinary actions.
  • Regularly evaluate store performance and personnel, documenting findings as necessary.
  • Conduct regular store cash audits, MOD's, service, and presentation checklists.
  • Enforce and train inventory control and accounting procedures at store level.
  • Maintain store cleanliness, appearance, and image.
  • Report maintenance issues to thru IMaint system, follow up with Regional and Maintenance manager for escalated incidents.
  • Investigate and report theft or robbery incidents, must be available to visit store during any incidents and accommodate the investigation.
  • Supervise employee training implementation along with new hire paperwork.
  • Complete weekly training checklists with employees.
  • Hold a weekly conference call to review the Top 5 focus for the week.
  • This role may encompass duties beyond those listed above, and additional directives may be provided by the corporate office.
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    Training Development Manager • State College, PA, US