National Operations Manager–$200,000+Benefits+Profit Sharing–Jewelry & Lux Watch Experience a Must

About Us

For over 45 years, Gray & Sons Jewelers has been recognized as a world leader in the luxury watch and fine jewelry industry. We specialize in buying, selling, and repairing pre-owned collectible Swiss timepieces, estate jewelry, and diamonds. With a flagship showroom across from the iconic Bal Harbour Shops, a robust online and mail catalog business, and an in-house watch and jewelry workshop, we serve discerning clients locally and worldwide. We are now seeking a dynamic National Operations Manage r  to help lead our next chapter of growth.

Position Overview

We are seeking an experienced and highly motivated National Operations Manager with jewelry and / or luxury watch experience to oversee all departments and daily operations, ensuring excellence in service, performance, and profitability. You will supervise and coordinate a team of 22 employees across : Jewelry and Watch Repair Workshop, Shipping and Logistics, Showroom, Online & Phone Sales, Catalog, Website, Marketing and Accounting Departments. This position requires a strong leader with exceptional interpersonal and communication skills, both verbal and written, as well as the ability to interact effectively with clients and staff. Strong math skills are required.

Key Responsibilities

Oversee day-to-day operations across all departments to ensure efficiency and quality.. Drive performance, productivity, and teamwork among all employees. Manage workflow between in-house teams (sales, marketing, repairs, shipping, etc.). Engage directly with high-value clients and vendors, ensuring premium service at every touchpoint. Uphold and strengthen the company’s reputation for excellence and trust.

Requirements

• Proven track record in operations management in the luxury retail of jewelry or the luxury watch industry. Strong leadership and team management skills; able to motivate and develop staff. Excellent communication, organizational, and problem-solving abilities. Multilingual – English and Spanish required; additional languages a plus. Demonstrated stability and longevity in previous positions. Entrepreneurial mindset with hands-on management style. College Degree.

Compensation & Benefits

Base Salary :  $200,000

Comprehensive Benefits Package

401(k) & Profit-Sharing Opportunities

Long-term career growth with a stable, established company.

If you thrive in a fast-paced, high-performance environment and want to join a company that values expertise, integrity, and excellence—Gray & Sons Jewelers is the place for you. Apply today and be part of a world-class team redefining luxury watch and jewelry excellence.

Job Type : Full-time

Pay : $200,000.00 per year

Benefits :

401(k)

Health insurance

Work Location : In person