Delivery Program Coordinator

Massachusetts Staffing • Swampscott, MA, US

7 days ago

Job type

Full-time

Job description

Delivery Program Coordinator

The Salem Pantry (TSP), a leading food access organization on the North Shore, is seeking a Delivery Program Coordinator to administer TSP's direct-to-home distribution programming. This position focuses on managing registration, coordinating grocery deliveries, maintaining accurate data and reporting, and driving a company van or box truck to deliver food to recipients' homes. The Delivery Program Coordinator plays a key role in ensuring that home delivery and medically tailored food programs operate smoothly and reliably, supporting both recipient needs and broader Market and Mobile Pantry operations with efficiency, care, and dignity.

Responsibilities :

Delivery Program Operations
Drive the company van or truck to deliver groceries to clients.
Work with the Volunteer Coordinator to recruit, train, and supervise home delivery volunteers, fostering a strong and reliable volunteer team.
Oversee volunteers assisting in packing and delivery operations.

Delivery Program Coordination

Administer a portion of the customer relations software.

Maintain client spreadsheets and complete weekly, monthly, and yearly reporting, and inventories for our home delivery programs.

Communicate with clients in person and over the phone to set up a delivery schedule, manage requests, and facilitate the resolution of complaints.

Implement a choice model for home deliveries in coordination with the Director of Programs and Partnerships.

Program Operation Support

Assist with Market and Mobile Pantry operations.

Attend regular all-team meetings and actively contribute to program planning and review discussions.

Collaborate with staff across departments to support organizational goals and initiatives.

Assist with additional tasks or organizational needs when requested.

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Program Coordinator • Swampscott, MA, US