Remote Customer Support Representative - Seasonal| US

Job Description

Job Description

Description :

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking Remote Customer Support Representative - Seasonal to join our team in the U.S.

Peak Support manages customer service and back-office teams for high-growth companies. Founded in 2015, we are a 4x Inc. 5000 company and a Certified Great Place to Work, with 2,000 team members in the Philippines, Colombia, Eastern Europe, and the U.S.

Why Peak Support?

If you want to work for high-growth companies, Peak Support is the place to be. Our clients range from early-stage startups with fewer than five employees to unicorns with valuations well over $1 billion to old-line companies re-imagining themselves. We have been profitable from day one and we are proud that in our first five years, we grew entirely through client referrals.

We are dedicated to providing exceptional service to our clients AND an exceptional work environment for our team members. We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers.

Peak Support is actively working to create a diverse, equitable and inclusive company. Applicants will be considered without regard to race, color, religion, gender, gender identity or expression, disability, sexual orientation, national origin, age, or veteran status.

Work from Home PLUS

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Peak Support has built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.

About The Role

We are looking for a Tax Customer Support Representative T1 - Seasonal to provide a broad spectrum of support to our customers. You are the first line of defense, helping US taxpayers navigate through one of the most challenging times of the year. You will be responsible for providing world-class product support to our customer base, without providing tax advice. We help our customers navigate our app and provide resources to answer any questions via live chat and email.

This is a Seasonal position looking to be filled from December 2025 - April 2026 . This person MUST be able to work weekends and possible evening shifts.

What you’ll do :

• Answer customers' concerns in a quick and accurate manner via email and live chat, providing product support without tax advice.
• Participate in meetings and provide feedback.
• Expectation to cover evenings and weekends on a schedule within the tax season (December to April).

We're looking for candidates with :

Requirements :