Job Description
Job Description
Description : Job Summary :
Bourbon and Bones - Old Town Scottsdale N Annex – Square One Concepts, is seeking a professional and experienced Server Assistant to join the team. You will play a vital role in ensuring a seamless and memorable dining experience for our esteemed guests. You will work closely with the servers and other restaurant staff to provide top-notch service, maintain cleanliness, and uphold the highest standards of quality. Your attention to detail, professionalism, and dedication to customer satisfaction will contribute to the restaurant's success.
Duties / Responsibilities :
- Collaborate with the serving team to deliver exceptional service to guests by assisting with their needs promptly and courteously.
- Set up and prepare the dining areas before and after service, ensuring all tables are impeccably set with clean linens, polished silverware, and pristine glassware.
- Assist in maintaining the cleanliness and organization of the dining room, including clearing and resetting tables efficiently.
- Anticipate guests' needs and promptly respond to requests, including refilling water glasses, bread baskets, and condiments.
- Assist servers in delivering food and beverages to guests' tables with precision and attention to detail.
- Assist with the proper storage and handling of food and beverage items, including replenishing supplies as needed.
- Collaborate with the kitchen staff to ensure timely delivery of food orders and maintain smooth communication between the front and back of house.
- Stay updated on the menu offerings, specials, and wine selections to provide accurate information and suggestions to guests.
- Adhere to health and safety regulations and maintain a clean and sanitized work environment.
- Handle guest concerns and complaints professionally, promptly escalating any issues to the management team when necessary.
- Performs other related duties as assigned.
Requirements :
Required Skills / Abilities :
A passion for providing exceptional customer service and exceeding guests' expectations.Excellent interpersonal and communication skills to effectively interact with guests, servers, and kitchen staff.Ability to work in a fast-paced environment while maintaining composure and attention to detail.Strong teamwork and collaboration skills to support the serving team and contribute to a harmonious work environment.Knowledge of food and beverage service procedures and etiquette.Familiarity with health and safety regulations and best practices in a restaurant setting.Ability to work quickly and efficiently.Ability to work well as part of a team.Must be available to work evening, weekends, and holidays.Must have a valid Food Handlers CertificationMust have an Alcohol Service Licensing or certification.Ability to operate point-of-sale systems – Aloha, Hot schedule and Paylocity.Education and Experience :
Must be at least eighteen years old.Previous experience as a server assistant or in a similar role within a fine dining establishment is preferred.Physical Requirements :
Prolonged periods of standing and walking.Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.Benefits & Perks :
Accrual up to 40 hours of PTODining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & BonesCorporate Shoe Program through Shoes for Crews and SkechersCompetitive PayFlexible Scheduling401(k)Full – Time employees are eligible for the following additional benefits :
Medical & PrescriptionDental & VisionHealth Saving Account (HSA)Wellness ProgramDiscount Pet Care Plan