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IT Systems Technician
IT Systems TechnicianHughes Federal Credit Union Inc • Tucson, AZ, US
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IT Systems Technician

IT Systems Technician

Hughes Federal Credit Union Inc • Tucson, AZ, US
3 days ago
Job type
  • Full-time
Job description

Overview

Job Summary : In this role, you will be responsible for providing technical support to credit union staff and third-party partners through in person, phone, chat, and email channels. Maintaining assigned systems and provide problem resolution and technical support services with high reliability and a minimum of supervision and direction. You will be responsible for providing a high level of end-user support in responding to questions, diagnosing, and resolving problems within their level of expertise.

Key Responsibilities

  • Provide in-person and virtual technical support to credit union staff.
  • Install, configure, and maintain desktop PCs, laptops, and Apple Mac machines.
  • Install, configure, and maintain related peripheral equipment for end users.
  • Troubleshoot errors and issues with end-user PCs and peripheral equipment.
  • Coordinate 3rd party support of end-user systems when necessary.
  • Provide high-level end user support to questions and problem resolution.
  • Diagnose and resolve technology-based issues / problems.
  • Oversee and maintain assigned systems including problem resolution and support services.

Qualifications

Required Skills :

  • Minimum of two years of IT systems support or related experience.
  • Associate's degree in computer science, or equivalent work or educational experience preferred.
  • Troubleshoot, diagnose, and resolve computer hardware and software problems and failures of varying difficulty efficiently and effectively.
  • Demonstrate analytical and problem-solving skills.

    • Preferred Skills :

  • Certifications – VMware, Cisco, Microsoft Certifications, or other IT industry standard certifications a plus.

    • What We Offer

  • Generous Paid Time Off Policy

    • Up to 15 days in 1st year of service

  • Paid Time Off increases with tenure
  • VTO (Volunteer Time Off) Up to 16 hours yearly
  • 401(k) plan

    • 7% company match

  • Health, Dental, and Vision Insurance

    • Health Savings Account with Employer Contribution Available

  • Free Vision Insurance
  • Life and Disability Insurance

    • Provided by the Credit Union with Optional Supplemental Coverage Available

  • Competitive Wage and Professional Development

    • Educational Assistance

    Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.

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