Director of Food & Beverage

General Manager- Broken Shaker

T he General Manager is responsible for leading the food andbeverage service and pool staff in facilities to include the applicable areasof the Hotel. Responsible for ensuringthe highest level of guest service by overseeing all aspects of service andservice staff during operating hours, while working in a clean and safeenvironment, and meeting all financial goals for sales and expenses.

WHO ARE WE

Freehand is on a journey.Appropriate, given that we're a shared accommodation brand. Freehand swungthrough the US coolest cities on its way to dominating the world. It burst ontothe scene in the Americas with the launch of our properties in the country’sbiggest markets (NYC, LA, Miami and Chicago) with the acquisition of FreehandHotels. Created for a new generation of urban travelers, Freehand combines thesocial culture of a hotel with innovative design by Roman and Williams, comfortand quality food and beverage at an affordable price.

No biggie. Fast Company namedus one of the top 50 most innovative global companies. We, of course, agree.And now this top 50 most innovative global company (did we mention that?) wantsa pretty awesome Food and Beverage.

Our spaces are safe andseriously social, in the proudest part of the beating heart of the cities welove. Cultural action, creative pulse and an outstanding way to waste some ofthe finite time the universe has given you - that's what Freehand offers. Holdstrue for staff and visitors equally, and while chic design is always thebackdrop, every Freehand in every destination reflects the unique beat of thatcity's heart.

ABOUT FREEHAND NEW YORK

Located inManhattan’s Flatiron District, Freehand New York is housed in the former GeorgeWashington Hotel—once home to many storied writers, musicians and creatives.Designed by Roman and Williams and featuring custom-commissioned artwork byBard College students and alumni throughout, we’re revitalizing the artisticcommunity in a historic NY neighbourhood. Conveniently situated in the FlatironDistrict, Freehand New York has a vibrancy that starts with the guests in therooms and public spaces and is complemented by the locals frequenting theGeorge Washington Bar and Broken Shaker rooftop Bar, enjoying the regularevents and activations. It’s this energy that sets Freehand apart in the city,and it empowers the team working at the property just as much as it does theguests passing through.

NUTS AND BOLTS OF THE JOB

• Manages service aspectsin all food and beverageassigned areas and events
• Manages bar to ensure proper room preparation, including set-up ofglassware, etc.
• Confirms that allservice staff are in proper uniform and adhere to the Hotel’s appearance standards
• Hires, manages and trains staff in all technicaland non-technical aspects of their role including Hotel standards of qualityand service
• Creates, maintains anddistributes weekly schedules for staff and communicates changes as appropriateto all
• Communicates withstaff regarding reservations and / or special events
• Conductspre-shift and / or pre-event meetings with all necessary staff
• Evaluates and supervises performance and carries out disciplinary actionas needed, in accordance with the Hotel’s policies and applicable laws
• Ensures guestneeds are met
• Responsible foremployee relation issues and reviews incidents with Area General Manager
• Completes andadministers employee performance appraisals
• Conductsbeverage, china, glass etc. inventories
• Opens and closes bar on a regular basis. Responsible for ensuring bar issecure upon departure and that all lights, equipment, doors, etc. are turnedoff or locked
• Controls costs of beverage outlet by assisting management, as requested,in purchasing, maintaining effective profit and loss controls and monitoringlabor costs following demand patterns, budget and local labor laws
• Maintains accurate daily and weekly punch details for service staff andprocesses daily sales reports and other reports as requested
• Maximizes food and beverage sales by identifying and targeting salesopportunities through marketing including promotions and special events and bytraining staff on “up-selling.”
• Trains staff in and adhering to all safety, sanitation, foodpreparation, food storage and alcohol beverage control policies includingconfirming legal drinking age and discontinuing service to intoxicated guests
• Maintains guest satisfaction by handing inquiries, concerns or commentsand providing solutions; acquiring feedback from guests and co-workers in orderto ensure satisfaction and / or implement service improvement ideas; developingnew concepts to ensure customer satisfaction and repeat business
• Maintain consistency of service by being aware ofand prepared for all events, large parties and reservations that may affectfood and beverage serviceoperations
• Communicates and teams well with other departments.
• Other duties as assigned by management orownership.

Naturallythis is not intended as an exhaustive list of duties. Other duties as may bereasonably required will form part of this job description.

ADDITIONALDUTIES & RESPONSIBILITIES

WHAT’SIN YOUR DNA

YOUR ROCKSTAR EXPERIENCE

MENTAL& PHYSICAL REQUIREMENTS

OUR EMPLOYEE BENEFITS

LOCAL EMPLOYEE BENEFITS

SO YOU THINKTHIS MIGHT BE YOU?

That'scool. Send us your application in English. If you’ve got questions, get intouch!

Also,check out or our social media pages. Here you maywell find the answers to life, the universe and everything, including why thereare no penguins at the North Pole. We look forward to hearing from you.

Employmentwill be based upon personal capabilities and qualifications withoutdiscrimination on the basis of race, color, religion, sex, gender identity,age, national origin, disability, sexual orientation, or any other protectedcharacteristic as established by law.

Join Usand help us achieve our Vision!