Customer Service Associate

Job Description

Job Description

Description :

Customer Service Associate Job Description

Department : Operations

Reports To : Store Manager

FLSA Status : Non-Exempt

STATEMENT OF JOB : Responsible for the proper, efficient, and safe operation of his or her shift, in such a manner as to ensure contributing to the increased profitability of the store.

Essential Functions :

Note : These requirements constitute some of the essential functions of this position and are the MINIMUM physical and mental requirements for all store positions :

• Smile, speak to, and respond to customers.
• Stand and / or walk up to eight (8) or ten (10) hours per day depending on shift assignment.
• Read, write, hear and understand the English language.
• Perform the four basic arithmetic operations in order to make change, complete end of shift reports and account for a variety of inventory products.
• Have sufficient vision to check identification, process transactions, read measurements, and fill out paperwork
• Read and understand instructions for operating cash registers, fuel pump controls, money order machines and other equipment.
• Lift up to 50 pounds carrying cases of milk, soda, beer and juice containers, etc. in a safe manner at least once per shift.
• Squat, bend at waist, twist, grasp, reach and manipulate objects from ground to overhead to stock shelves and coolers.
• React to a fire by lifting and transporting a fire extinguisher to the fire area.
• Bend and remove metal plates and underground tank caps in order to check fuel levels.
• Climb a ladder to clean windows and retrieve materials.
• Sweep and mop floors, dust shelving and lift and carry trash bags to outside bins.
• Sweep parking lot and clean outside grounds and equipment.
• Enter and work in a cooler at a temperature of 34 degrees up to 30 minutes at a time.
• Utilize a hand truck, flat cart, mop, broom, degreaser, and various cleaning solvents.

Responsibilities and Duties

Customer Service

Inventory and Cash Control

Merchandising

Maintenance

Food Service Operations

Additional

bookkeeping; merchandise ordering and receiving, and opening or closing the store at the posted time.

Physical Demands

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform essential functions.

Work Environment

encounters while performing the essential function of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

Requirements :

Qualifications To perform this job successfully, an individual must be able to perform the ESSENTIAL FUNCTIONS and DUTIES AND RESPONSIBILITIES satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the ESSENTIAL FUNCTIONS.