Manager, Network Operations

General Characteristics

Responsible for network operations and service levels for data and voice networking equipment and software including mainframe equipment, PBX, mid-range and network processing devices. Develops and implements standards, procedures, and processes for the network operations group. Plans and manages the support of new technologies (including wireless), network performance, and reliability. Defines and negotiates service level agreements. Oversees and coordinates the daily activities of the network operations center. Plans for human resources, equipment arrangements, electrical power and cable requirements for telecommunications and information processing equipment.

Education : Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience : A minimum of 7 years of IT work experience including managing team(s) responsible for technical service for hardware / software engineering, support and maintenance in LAN / WAN and multi-platform environment.

Breadth : Middle level management in network operations functions. Works under general direction of senior level management. Typically manages and mentors supervisors, project leaders and / or technical staff. Frequently reports to an IT Chief Operating Officer, Director, Network Operations or Operating Unit IT Executive.

• Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida. Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements. By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.

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