Assistant General Manager

Assistant General Manager

We are seeking a highly motivated Assistant General Manager (AGM) to support hotel operations and partner closely with the General Manager of the Rochester Airport Marriott.

What You'll Do :

• Support the General Manager in the daily operation of all hotel departments
• Assign duties to department heads and monitor performance to ensure adherence to policies and SOPs
• Train, coach, and develop staff and department leaders
• Act as a primary point of contact for guest concerns, service recovery, and escalations
• Represent the hotel in the community, among industry partners, and with trade associations
• Monitor guest feedback through TripAdvisor, OTA channels, GSTS, and RSTS surveys
• Participate in hiring decisions, performance reviews, and disciplinary processes
• Maintain accurate operational records including cash flow sheets, A / R reports, and billing files
• Conduct daily property walkthroughs and ensure physical spaces meet brand and company standards
• Ensure compliance with all SOPs, safety regulations, and service standards
• Support financial performance by assisting with budgeting, forecasting, wage surveys, and business planning
• Monitor maintenance issues, FF&E conditions, and preventive maintenance schedules
• Ensure all required supplies and par levels are maintained
• Perform room audits and sudden inspections to uphold brand quality
• Build strong partnerships with department heads and frontline staff to drive operational efficiency
• Cover shifts as needed across departments when scheduled by the General Manager
• Maintain effective communication across all hotel departments
• Assist with corporate client relations and new business opportunities alongside sales
• Respond to guest or employee emergencies as needed, including after hours
• Support ongoing improvement initiatives and audit responses
• Perform additional duties as assigned by the General Manager or corporate leadership

About You :

About Us :

Benefits