Desktop Support Representative

A company is looking for a Desktop Support Representative - Level 1.

Key Responsibilities

Serve as the first point of contact for store associates experiencing issues with digital selling Android devices and related applications

Troubleshoot and resolve issues related to device performance, app crashes, syncing, and network connectivity

Document incidents, resolutions, and patterns using the internal ticketing system

Required Qualifications

1-2 years of IT or technical support experience

Experience supporting mobile devices, preferably Android

Familiarity with mobile device management (MDM) tools

Comfortable working in a ticket-driven environment with SLAs and performance metrics

Ability to follow detailed troubleshooting workflows and communicate technical solutions clearly