Logistics Analyst

Job Description

Job Description

Description :

The Logistics Coordinator at Costa is a highly organized individual passionate about logistics coordination, operational efficiency, and cross-functional collaboration. As part of the Transportation team, they will be responsible for executing initiatives that support delivery operations, effective communication, and constant process improvement.

RESPONSIBILITIES

• Respond promptly to both emergency and non-emergency phone calls and emails to ensure seamless logistics support.
• Proactively monitor, identify, and resolve in-transit issues by coordinating with internal departments, customers, and vendors.
• Recommend and implement timely solutions to delivery challenges to maintain on-time performance standards.
• Manage and organize multiple inboxes efficiently, prioritizing communications based on urgency and impact.
• Continuously monitor delivery routes to ensure adherence to schedules and proactively flag potential delays.
• Schedule delivery appointments and serve as the liaison between customers, vendors, and internal teams to meet time-sensitive delivery requirements.
• Provide accurate delivery ETAs and appointment confirmations to customers and field representatives.
• Communicate all in-transit disruptions or changes to customers in a proactive, timely, and professional manner.
• Utilize logistics software (e.g., BluJay, Direct Route, PC Miler) to optimize routing and delivery planning.
• Maintain and update appointment logs to ensure records are current, accurate, and accessible.
• Perform additional duties as required.

Requirements : QUALIFICATIONS