Interpreter Services Administrative Support Intern (Fall 2025- Unpaid)

Administrative Support Intern

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Scope Of Work :

The Administrative Support Intern is a key contributor to the Interpreter Services team. The Interpreter Services program works to fill the needs of clients in Charlottesville and Richmond, connecting public and private agencies with IRC's pool of 70 contract interpreters. In addition, this program serves the global IRC network, including IRC headquarters, with interpretation and translation services.

Responsibilities :

Attend a volunteer / intern orientation.

Work as a team member to monitor Fluency Internet Interpreter Scheduling System for interpreter requests and match them with available interpreters.

Support and correspond with interpreters to assign and reschedule appointments.

Provide customer support, including answering emails and phone calls, editing and rescheduling appointments in Fluency, and following up as needed.

Monitor occasional voicemail / phone calls and direct urgent calls to Interpreter Services staff for assistance if necessary.

Provide tech support for Fluency, Microsoft Office products, and other communication platforms for interpreters and customers.

Assist with evaluating and training new interpreter candidates, including administering language exams.

Record hours and submit completed timesheet for each month via the IRC's online Volunteer Dashboard.

Work on a variety of ongoing and new projects, including coordinating customer agreements and enhancing operational guidelines, trainings, and structures within this versatile program.