Dynamics 365 CE Solution Architect – CRM / Power Platform

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Location :   Middletown, PA

Description of Duties :

• Study and understand the current and desired Microsoft CE applications, configurations, and technologies.
• Coordinate changes and designs to the CBOS, UBOS, and other technologies to ensure alignment with needs, standards, and policies.
• Architect and build a delivery roadmap.
• Assign work, manage, and mentor a team of CRM and full stack developers.
• Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project.
• Advise leadership on current trends in Microsoft CE applications and functionalities.
• Act as a subject matter expert and represent in stakeholder meetings and reports.
• Raise concerns and potential issues to leadership with sufficient detail for decision-making.
• Architect and develop Microsoft CE customizations and configurations to meet functionality needs.
• Support integrations with middleware, ERP systems, payment gateways, phone systems, and other UBOS ecosystem components.
• Serve as an expert for Data Migration to Microsoft CRM.
• Fully document all created work, including technical and functional designs, diagrams, test plans, test scripts, impact analysis reports, lessons learned, and best practices, following formats and templates.
• Develop and maintain productive relationships with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for enterprise system efforts.
• Work independently to complete assigned tasks.
• Adhere to all standards, policies, and procedures.
• Utilize software and technology tools to perform job duties.
• Perform related tasks and other duties as assigned.

Minimum Experience :

• 10 years of Microsoft CE application software systems implementation.
• 10 years of CRM application development using .NET, JavaScript, Python, React, SSIS, and Reporting Services.
• 5 years as a Microsoft certified FastTrack Solution Architect for business applications.
• 2 years leveraging Azure AI services and Machine Learning for D365 CE applications.
• Experience delivering 2 FastTrack-certified Business Applications projects.
• Experience delivering 1 AI-enhanced customer service implementation (e.g., AI-driven chatbots, virtual assistants, Copilot, Azure AI for Dynamics CRM).
• Hands-on experience with Dynamics Contact Center solution deployment and optimization.
• Experience conducting training sessions on AI tools and Dynamics Contact Center features.
• Proven experience in Data Migration to Microsoft CRM.
• Proven experience developing integrations with ERP systems and data repositories.
• Experience implementing high-volume contact center applications with CRM, Portal, Mobile Apps, Natural Language IVR, and ChatBOT.
• Strong understanding of Human Centered Design for product development.
• Proficiency with Microsoft Office 365 (Teams, Word, Excel, PowerPoint).
• Proficiency with Microsoft ADO Testing Module.
• Equivalent combinations of education and experience may be accepted.

Required Skillset :

• Certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect.
• 10+ years as a lead developer and / or architect in Microsoft CE application development.
• Strong technical experience with D365 CE and Power Platform, leveraging AI and Machine Learning for business applications.
• Integration experience with SAP ERP, payment gateways, social media, Natural Language IVR, ChatBOT, and omnichannel contact center systems.

Desired Skills :

• Experience with Enterprise Business Solutions, including SAP projects.
• Knowledge of ITIL / ITSM practices and methodologies.

Certifications / Education :

• Bachelor’s degree in business management or information systems (or equivalent experience).
• Microsoft MVP in Business Applications, Customer Experience, Power Apps, or Copilot Studio (preferred).
• 5+ years as a Microsoft certified solution architect for business applications.
• Azure AI Fundamentals or equivalent AI / ML certification.
• Microsoft Dynamics-related certifications.

Equivalent combinations of education and experience may be accepted.

Flexible work from home options available.