Talent.com
Banking Center Manager | Frisco

Banking Center Manager | Frisco

BuseyFrisco, TX, US
30+ days ago
Job type
  • Full-time
Job description

Banking Center Manager I

The Banking Center Manager I (BCM) is responsible for managing a banking center designated as larger in asset size, higher transaction volume, and / or elevated staffing levels. The BCM will lead all areas of sales, service, and operations in the banking center. The BCM will hold the team accountable for needs-based selling of all bank products and services to customers and non-customers to grow their banking center. This role requires supervising, mentoring, and coaching the banking center team for the attainment of sales, service, and operational goals through the execution of Service Excellence. This position will report to the Market or Regional Manager.

Duties & Responsibilities

Customer Service & Relationship Management

  • Lead by example in providing exceptional, high-level customer service, addressing complex inquiries, complaints, and concerns with professionalism and efficiency.
  • May serve as primary contact for high-net-worth consumer and business customers, offering tailored financial solutions.
  • Lead by example in cultivating & maintaining strong, long-term customer relationships ensuring their financial needs are met.

Sales & Service Leadership and Business Development

  • Lead sales efforts to achieve banking center quarterly and annual goals as assigned.
  • Responsible for overall banking center sales & service performance and results.
  • Ensure that all associates are executing on Service Excellence through the modeling and coaching of established service standards and expectations.
  • Coordinate staffing plans and personnel needs with their respective Market Manager.
  • Supervise, evaluate, coach, and provide corrective counseling as needed to all banking center associates.
  • Develop and support a strong needs-based sales environment by modeling the right behaviors, conducting sales meetings, individual coaching sessions & providing recognition.
  • Attract new business clients through networking with local businesses and building partnerships within the community.
  • Maintain strong partnership with other Line of Business leaders to expand customer relationships through a collaborative approach.
  • Cultivate & deepen relationships with business customers, ensuring we are meeting their business and consumer financial needs.
  • Complete any other banking center-specific responsibilities as determined by Consumer Leadership.

    • Operations, Compliance & Risk Management

  • Responsible for banking center audits, including the Risk & Compliance Quarterly Review.
  • Ensure banking center team remains compliant with all bank policies, procedures, regulatory requirements, and privacy regulations keeping customer data confidential and secured.
  • Monitor and detect any suspicious or potentially fraudulent activity, escalating issues as appropriate.
  • Oversee daily operational tasks including cash balancing, managing office supplies, & supporting the opening & closing of the banking center.

    • Associate Development & Training

  • Supervise associates including coaching and development to help meet sales goals, strict adherence to policies and procedures, and to provide exceptional customer service.
  • Understand banking center teams' career objectives and provide mentoring & training to support their development.
  • Ensure team completes all required training timely.
  • Leverage available Associate Development Programs to develop teams' skills and broaden their knowledge.

    • Education & Experience

    Knowledge of :

  • Strong sales and customer service skills
  • Strong oral and written communication skills
  • All banking centers within the Market / Region.

    • Ability to :

  • Make independent decisions regarding banking center operations for which there are not always precedents.
  • Analyze and solve problems that are of a complex nature
  • Take reasonable care to prevent loss to the organization
  • Perform duties under frequent time pressures

    • Education and Training :

  • Requires 3 or more years of banking or management experience at a financial institution or related business field.
  • Bachelor's degree preferred.
  • Requires knowledge of Microsoft Office.
    • Create a job alert for this search

    Banking Center Manager • Frisco, TX, US

    Related jobs
    • Promoted
    Relationship Banker II - SB - Northwest Dallas

    Relationship Banker II - SB - Northwest Dallas

    JPMorgan ChaseCarrollton, TX, US
    Full-time
    Relationship Banker In Branch Banking.You have a passion for helping customers, building relationships, and delivering extraordinary customer service. You are energetic and enthusiastic as the face ...Show moreLast updated: 30+ days ago
    • Promoted
    Executive Client Relationship Manager

    Executive Client Relationship Manager

    Pitney BowesGrand Prairie, TX, US
    Full-time
    Executive Client Relationship Manager.Pitney Bowes is now hiring an Executive Client Relationship Manager at our Grand Prairie, TX Presort facility! Join our team and earn $70000 75000 / annually....Show moreLast updated: 6 days ago
    • Promoted
    Command Center Associate

    Command Center Associate

    Floor & Decor HoldingsMckinney, TX, US
    Full-time +1
    Customer Storage Buy Specialist.This role has a minimum base pay from $15.This position is responsible for greeting customers and managing the customer storage buy pick-up process.Full-time and par...Show moreLast updated: 30+ days ago
    • Promoted
    Side gig : Earn at least $1865 in your first 164 trips driving, guaranteed.

    Side gig : Earn at least $1865 in your first 164 trips driving, guaranteed.

    UberBlue Ridge, TX, United States
    Full-time +1
    Earn at least $1865 driving with Uber when you complete your first 164 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 5 days ago
    • Promoted
    Manager, Experience Center

    Manager, Experience Center

    MCKESSONIrving, TX, United States
    Full-time
    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare.We are known for delivering insights, products, and services that make quality care more accessibl...Show moreLast updated: 8 days ago
    • Promoted
    Call Center Client Account Manager III

    Call Center Client Account Manager III

    Valor VIPDallas, TX, US
    Full-time
    Call Center Client Account Manager III.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a ...Show moreLast updated: 30+ days ago
    • Promoted
    Call Center Client Account Manager II

    Call Center Client Account Manager II

    MCIDallas, TX, US
    Full-time
    Call Center Client Account Manager II.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a c...Show moreLast updated: 30+ days ago
    • Promoted
    Call Center Client Account Manager III

    Call Center Client Account Manager III

    MCIDallas, TX, US
    Full-time
    Call Center Client Account Manager.Benefits & Perks : Management : Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement.Application Deta...Show moreLast updated: 30+ days ago
    • Promoted
    Area Manager

    Area Manager

    GameStopGrapevine, TX, United States
    Full-time
    GameStop is looking for high-potential leaders, who are ready to own their impact in GameStop Distribution as an entry-level manager. As an Area Manager, you will have an opportunity to truly invest...Show moreLast updated: 4 days ago
    • Promoted
    Banking Center Manager | Frisco

    Banking Center Manager | Frisco

    Busey BankFrisco, TX, United States
    Full-time
    The Banking Center Manager I (BCM) is responsible for managing a banking center designated as larger in asset size, higher transaction volume, and / or elevated staffing levels.The BCM will lead all ...Show moreLast updated: 1 day ago
    • Promoted
    AXS _Assistant Manager - Contact Center Frisco, TX

    AXS _Assistant Manager - Contact Center Frisco, TX

    AXSFrisco, TX, US
    Full-time
    Assistant Manager - Contact Center.AXS connects fans with the artists and teams they love.Each year we sell millions of tickets to thousands of incredible events from concerts and festivals to spo...Show moreLast updated: 30+ days ago
    • Promoted
    Relationship Banker - DNT and Frontier - Prosper, TX

    Relationship Banker - DNT and Frontier - Prosper, TX

    JPMorgan ChaseProsper, TX, US
    Full-time
    Take a lead role in acquiring, managing, and retaining meaningful relationships that deliver outstanding experience to our customers. You have a passion for helping customers, building relationships...Show moreLast updated: 30+ days ago
    • Promoted
    Regional Banker / Teller

    Regional Banker / Teller

    PNCRockwall, TX, US
    Full-time +1
    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...Show moreLast updated: 18 days ago
    • Promoted
    Relationship Banker

    Relationship Banker

    ComericaIrving, TX, US
    Full-time +1
    Career growth promotional opportunities.Incentive program based on performance.Paid holidays for full time / part time employees. Health, dental, vision, 401k match, and life insurance.Tuition assi...Show moreLast updated: 30+ days ago
    • Promoted
    Flexible $ : Earn At Least $1865 For Your First 164 Trips, Guaranteed.

    Flexible $ : Earn At Least $1865 For Your First 164 Trips, Guaranteed.

    UberTrenton, TX, United States
    Full-time +1
    Earn at least $1865 driving with Uber when you complete your first 164 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 5 days ago
    • Promoted
    Choose your schedule - Earn At Least $1865 For Your First 164 Trips, Guaranteed.

    Choose your schedule - Earn At Least $1865 For Your First 164 Trips, Guaranteed.

    UberTrenton, TX, United States
    Full-time +1
    Earn at least $1865 driving with Uber when you complete your first 164 trips in 30 days.Driving is an easy way to boost your income while maintaining the flexibility your schedule requires (gig, pa...Show moreLast updated: 5 days ago
    • Promoted
    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    Share Your Thoughts, Pocket Some Cash : Join Opinion Outpost's Survey Opportunities!

    DynataPrinceton, TX, United States
    Full-time
    Ready to turn your opinions into cash? Explore the world of remote paid online survey gigs with Opinion Outpost!.It's as simple as sharing your thoughts from the comfort of your own home and watchi...Show moreLast updated: 1 day ago
    • Promoted
    Citi Private Bank - Business Manager - Central Region

    Citi Private Bank - Business Manager - Central Region

    CitigroupDallas, TX, US
    Full-time
    Citi Private Bank - Business Manager - Central Region.Working at Citi is far more than just a job.A career with us means joining a team of more than 230,000 dedicated people from around the globe.A...Show moreLast updated: 2 days ago