Account Manager - Aetna International

Account Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The Account Manager position is an important part of the account management team and will be dedicated to one of Aetna International's key clients. This position will be assigned to support a segment of the client's large worldwide population. This candidate will build strong relationships with the client contacts they serve as well as Aetna business partners and internal departments. A successful Account Manager should have excellent communication skills and the ability to work independently with minimum supervision.

Provides proactive account service management in support of business objectives and to achieve customer satisfaction. Develops and executes customer service strategy. Meets with customers frequently via phone and video conferencing. They will also lead calls, facilitate meetings, conduct training presentations, and meet customers in person when needed. Engages in frequent email correspondence, discusses service levels and expectations, shared process improvements, discusses operation of benefits and network involvement. Identifies gaps in service, determines root cause and develops an actionable solution. Engages with business partners to escalate issues as necessary. Maintains a service and complaint log. The candidate will support client needs in multiple time zones. Some correspondence will be time sensitive. Responds to client requests for network analysis, provider issues, benefit questions, care coordination, member eligibility and claims. Coordinate vendor participation in onsite vaccine administration. Maintain provider directories and assist client concerns regarding appropriate care. Maintain client microsite. Manage member communication strategy by reviewing instructional and marketing materials related to the client's plan.

Required Qualifications

2+ years of insurance industry, account management or customer service experience. An active resident insurance producer license, as required by state law or the ability to obtain an insurance producer license within 60 days of start date. Experience facilitating meetings in Microsoft Teams. Excellent verbal and written communication skills. Availability to travel up to 10% (possible out of state travel).

Preferred Qualifications

Bilingual in any of the following; French, German, Portuguese, Mandarin. Experience working with complex accounts.

Education

Bachelor's Degree preferred or equivalent work experience (HS diploma + 4 years relevant experience).

Anticipated Weekly Hours : 40 Time Type : Full time Pay Range : The typical pay range for this role is : $43,888.00 - $102,081.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include : Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.