Talent.com
Banking Customer Service Representative - Onsite

Banking Customer Service Representative - Onsite

Teleperformance USABrownsville, TX, United States
30+ days ago
Job type
  • Full-time
Job description

Category : Customer Service / Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and   passionate people speaking more than   300 languages, our global scale and local   presence allow us to be a force of good   in supporting our communities, our   clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen .

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This position will be based on-site at our Brownsville, TX location.

Your Responsibilities

As a Banking Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

  • Connect with customers via phone / email / chat / and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and / or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required
  • We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

    Qualifications :

  • High School Diploma or equivalent.
  • IT / Network certifications / degrees preferred
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Entry-level network troubleshooting
  • Ability to set up home Wi-Fi network

  • Ability to set up and configure a router or switch
  • Core proficiency with a laptop or desktop computer
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast paced environment
  • Ability to stay composed and objective
  • Strong listening skills
  • College degree preferred but not required.
  • Key Competencies :

  • Process Excellence :  Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration :  Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication :  Outstanding communication, listening, and analytical skills.
  • Organizational Skills :  Strong organizational and problem-solving skills.
  • Emotional Intelligence :  Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness :  Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking :  Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented :  Proactive approach to problem-solving with a focus on creating a positive customer experience.
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    EOE / Disability / Vets

    Create a job alert for this search

    Customer Service Representative • Brownsville, TX, United States

    Related jobs
    • Promoted
    (Bilingual Spanish) Call Center Customer Solutions Sales Representative

    (Bilingual Spanish) Call Center Customer Solutions Sales Representative

    SPECTRUMHarlingen, TX, United States
    Full-time
    This role requires the ability to work lawfully in the U.Join Spectrum and unlock your potential with competitive pay starting at $18 / hour, plus lucrative incentives that can bring top performers t...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    Experienced Border Patrol Agent, Up to $30,000 Sign-On Bonus

    Experienced Border Patrol Agent, Up to $30,000 Sign-On Bonus

    United States Customs and Border ProtectionArroyo, TX, United States
    Full-time
    Border Patrol Agent - Experienced (GS11) Check out this higher-salaried federal law enforcement opportunity with U.Your current or prior law enforcement experience may qualify you for this career o...Show moreLast updated: 4 hours ago
    • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Family DollarRaymondville, TX, US
    Full-time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    U-HaulBrownsville, TX, US
    Full-time
    Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Customer Service Representative

    Retail Customer Service Representative

    TaskUsBrownsville, TX, US
    Full-time
    Retail Customer Service Representative.TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represen...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative - Harlingen, TX

    Customer Service Representative - Harlingen, TX

    Advanced Call Center Technologies, LLC.Harlingen, TX, US
    Full-time
    Advanced Call Center Technologies Job Description Call Center Representative - Agent Reports To : Operations Supervisor Department : Operations FLSA Status : Non-exempt Summary : Customer Service Repre...Show moreLast updated: 30+ days ago
    • Promoted
    Online Survey Taker. Earn up to $25 per survey. - Remote

    Online Survey Taker. Earn up to $25 per survey. - Remote

    Earn HausLa Tina Ranch, Texas, US
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Service Representative

    Patient Service Representative

    Tenet HealthcareHarlingen, TX, US
    Full-time
    This is the job title and description.The content has been cleaned and formatted to be consistent across the platform.Show moreLast updated: 30+ days ago
    • Promoted
    Border Patrol Agent (Entry Level) – Up to $30,000 Hiring Bonus

    Border Patrol Agent (Entry Level) – Up to $30,000 Hiring Bonus

    United States Customs and Border ProtectionArroyo, TX, United States
    Full-time
    IMPORTANT NOTICE : Duty assignments available at time of offer may include the Southwest Border including prioritized locations. Border Patrol determines duty assignments at time of offer based on op...Show moreLast updated: 20 days ago
    • Promoted
    Personal Banker La Feria

    Personal Banker La Feria

    PNCLa Feria, TX, US
    Full-time +1
    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service Representative

    Customer Service Representative

    EZCORPBrownsville, TX, US
    Full-time
    Retail Sales Associate / Retail Customer Service.We want you to join us for a career not a job.At EZCORP, we are looking for Team Members to lead the way today and to step into greater roles tomorr...Show moreLast updated: 30+ days ago
    • Promoted
    Banking Customer Service Representative - Onsite

    Banking Customer Service Representative - Onsite

    TeleperformanceBrownsville, TX, US
    Full-time
    TP Banking Customer Service Representative.TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the worlds best brands streaml...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Support Representative - Onsite

    Technical Support Representative - Onsite

    TeleperformanceBrownsville, TX, US
    Full-time
    TP Technical Support Representative.TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamline th...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Experienced Border Patrol Agent - Up to $30,000 Recruitment Incentive

    Experienced Border Patrol Agent - Up to $30,000 Recruitment Incentive

    United States Customs and Border ProtectionArroyo, TX, United States
    Full-time
    Border Patrol Agent - Experienced (GS11) Check out this higher-salaried federal law enforcement opportunity with U.Your current or prior law enforcement experience may qualify you for this career o...Show moreLast updated: 4 hours ago
    • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Dollar TreeRaymondville, TX, US
    Full-time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Care Representative - Onsite

    Customer Care Representative - Onsite

    TeleperformanceBrownsville, TX, US
    Full-time
    Customer Service Representative.TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamline their ...Show moreLast updated: 30+ days ago
    • Promoted
    Tax Associate - Onsite

    Tax Associate - Onsite

    IntuitOlmito, TX, United States
    Full-time
    Overview Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United...Show moreLast updated: 13 days ago
    • Promoted
    Guest Service Representative

    Guest Service Representative

    Nothing Bundt Cakes #152Harlingen, TX, US
    Full-time
    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious c...Show moreLast updated: 30+ days ago