Front Office Manager (Hyatt Experienced Only)

Job Description

Job Description

Mandatory Experience : Hyatt House or Hyatt Place Experience in Mandatory

We are looking for a Front Office Manager with proven experience at Hyatt House or Hyatt Place to join our team. The ideal candidate will have a strong understanding of Hyatt brand standards, guest service excellence, and front office operations.

In this role, you will lead the front desk team, ensure smooth daily operations, and deliver an exceptional guest experience consistent with Hyatt’s reputation.

Responsibilities

Lead daily front desk operations, including check-in / check-out, guest services, and night audit functions

Recruit, train, schedule, and guide Front Desk, Guest Services, and Night Audit staff

Ensure strict adherence to Hyatt brand standards and service protocols

Work closely with Housekeeping and Engineering to maintain room readiness and quality

Manage room inventory, rates, and reservations in partnership with Revenue & Sales teams

Resolve guest concerns and handle escalations professionally and promptly

Oversee billing accuracy, cash handling, and audit processes

Monitor guest satisfaction scores and implement improvement strategies

Prepare operational reports and participate in leadership meetings

Requirements

Previous experience with Hyatt House or Hyatt Place (Required)

2–3 years in a Front Office leadership role (Supervisor, Assistant Manager, or Manager)

Skills & Competencies

Proficient in Hyatt systems (Opera / Host, HGS, Reserve, etc.)

Strong leadership and team development abilities

Excellent communication and guest service skills

Willingness to work weekends, evenings, and holidays as needed

Strong problem-solving and conflict resolution skills

Education

Bachelor’s degree in Hospitality or related field (Preferred)

Hyatt brand certifications / training (Advantageous)

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