Hope Center On-Call Support Specialist

Job Description

Job Description

Position Information

Title : Support Specialist On-call

FLSA Status : Hourly, Part-Time / On-Call, Non-Exempt

Location(s) : Hope Center Young Adult Emergency Home

Reports to : Hope Center Young Adult Emergency Home Program Supervisor

Job Description

Support Specialists at Rod’s House focus on providing a safe and stable environment for young adults

to learn new skills in order to thrive on their own in the community. Support Specialists help support a

wide-spectrum of needs for young people (ages 18-24) experiencing homelessness throughout

Yakima County. Support Specialists play a pivotal role as guides for young people so they may

progress from temporary sheltering to permanent, safe, and stable housing.

Duties and Responsibilities

• Engage with young adults to make them feel welcome, safe, and supported
• Collaborate with case managers and program managers on how best to support youth
• Connect youth to community and on-site resources to ensure basic needs are met
• Appropriately respond to and coach youth through verbal, physical, and emotional altercation
• Prevent and de-escalate situations as they arise
• Maintain a positive, non-judgemental, trauma-informed approach
• Actively seek opportunities to be inclusive and equitable
• Escort youth to designated activities and meal times
• Assist with housekeeping duties in the emergency home, Rod’s House after hours, and ensure

cleanliness and tidiness at all times

Education and / or Experience

18-24), particularly youth and young adults experiencing homelessness, OR 2 years of social

Services Education Required

Knowledge, Skills, and Abilities

illnesses and substance use disorders

Compensation and Benefits

Work Conditions and Physical Requirements

Shifts could include overnight, evening, early mornings, or weekends, including holidays. This position

requires daily interactions with youth experiencing homelessness and with community members,

social service providers, and other organizations. Physical requirements for the position include

frequent walking, hearing, seeing, speaking, stooping, kneeling, crouching, reaching, grasping,

climbing, and repetitive motions. This position requires exerting up to 50 pounds of force to lift, carry,

pull, or move objects. Ability to safely drive a 14-passenger van is strongly preferred.

Rod’s House will reasonably accommodate qualified individuals with a disability so that they can perform

the essential functions of a job, unless doing so causes a direct threat to these individuals or others in the

workplace, and the threat cannot be eliminated by reasonable accommodation, or if the accommodation

creates an undue hardship for Rod’s House.

Rod’s House is all about building authentic connections. We are committed to equity and inclusion and

are proud to be an equal opportunity employer. We encourage people with lived experience of

homelessness and those who identify as LGBTQ+ and people of color to apply. All qualified applicants

will receive consideration for employment without regard to race, color, religion, gender, gender identity

or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.