Provider Engagement Manager

Overview

The Provider Engagement Manager (PEM I) is an integral role at Vatica Health, responsible for overall practice success, including provider satisfaction, engagement / adoption, and performance management. This role provides critical support to contracted practices in the assigned market. Requires a passion for exceptional customer service and experience developing and maintaining relationships with C-suite, office staff and providers in primary care practices, large health systems and physician organizations. Through cross-functional collaboration, the PEM I helps improve provider satisfaction, quality and risk adjustment performance in the Vatica Health program, impacting patient outcomes. This role involves presenting data-driven insights and metrics regularly. Travel is expected for this role in the assigned territory.

Base pay range

$90,000.00 / yr - $100,000.00 / yr

Responsibilities

• Collaborate with C-Suite leadership, doctors, staff and key external stakeholders to maintain and cultivate relationships.
• Develop strategic, comprehensive, provider-specific plans to advance risk adjustment and quality performance, participation and provider satisfaction.
• Proactively identify performance improvement opportunities through analysis and discussions with subject matter experts; influence provider behavior to achieve key performance metrics.
• Develop effective improvement plans for practices that are not meeting performance goals.
• Improve the rate of active participation among all contracted practices, at the individual provider level.
• Contribute to the achievement of 99%+ provider retention year-over-year.
• Follow standard protocols and leverage Job Aids, workflows, and other tools to address providers' questions and concerns in a timely manner.
• Contribute to the achievement of 99%+ provider e-signature on Vatica encounters within client specific Lock parameters.
• Leverage technology and best practices to deliver provider-centric service.
• Receive, assess, and research all questions, concerns and complaints from contracted practices; work cross-functionally to achieve win-win results for practices, clients and Vatica.
• Escalate complex provider service issues to leadership or supervisory staff as needed and seek guidance to resolve them.
• Fully document all interactions and communications with practices in Salesforce (and other tools, as appropriate).
• Drive incremental improvements in provider satisfaction scores (measured by NPS or other methods) year-over-year, in accordance with corporate OKRs.
• Support interdepartmental projects.
• Contributes to and executes all responsibilities assigned to this role.

Requirements

Benefits

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