Member Contact Specialist

Member Contact Specialist

In this role, you will be the first point of contact for members calling into the credit union, providing prompt, accurate, and professional assistance. You will help resolve member inquiries, perform account updates and transactions, and refer members to the appropriate departments when needed. Salary : $21.00-$28.00 Per Hour Depending on Experience.

Hughes Federal Credit Union is dedicated to providing a positive difference in our members' financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a "Best-In-State" credit union, four years in a row!

Key Responsibilities :

• Provide timely and effective assistance to members via phone.
• Meet established call volume goals.
• Perform member identifications verification in compliance with policies.
• Accurately resolve inquiries or direct members to appropriate departments.
• Update member contact information and perform account / loan transactions.
• Identify and recommend credit union products and services to benefit members.
• Review and resolve after-hour escalation calls and messages.
• Assist with daily mail and correspondence distribution.

Qualifications : Required :

Preferred :

What We Offer :

Up to 15 days in 1st year of service

7% company match

Health Savings Account with Employer Contribution Available

Provided by the Credit Union with Optional Supplemental Coverage Available

Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.