Call Center RepresentativeRemedy Intelligent Staffing • Honolulu, HI
No longer accepting applications
Call Center Representative
Remedy Intelligent Staffing • Honolulu, HI
30+ days ago
Job type
- Full-time
Job descriptionDeliver professional, empathetic, and efficient service to members and their families. Serve as the primary point of contact, managing each case from start to resolution. Research and resolve inquiries related to benefits, authorizations, and care coordination. Communicate effectively with internal clinical and non-clinical teams to ensure seamless service. Identify opportunities to improve processes and enhance the member experience. Meet department goals for quality, accuracy, and customer satisfaction. High school diploma or GED (or equivalent experience). Minimum of 3 years combined experience in customer service. Strong communication, computer, and multitasking skills. Experience in healthcare, insurance, or related industries. Knowledge of medical terminology, benefit plans, or care coordination. Background in customer advocacy, social services, or account management.
Description
Position : Full-time, Call Center Representative (Remote, O’ahu-based)
Location : Honolulu
Industry : Healthcare Insurance
Schedule : Monday – Friday from 9 : 00 AM – 5 : 00 PM
Pay : $22.00 per hour
Benefits :
- Pay Cards, Direct Deposit & Weekly Pay
- Medical / Dental / Vision / Prescription (Note : Requires 20+ hours per week to qualify).
- Free Online Skill Classes, EAP, Discounts & many more
The Call Center Representative provides compassionate, high-quality customer service to members navigating their healthcare benefits. This role focuses on helping individuals and families access care, resolve benefit-related questions, and simplify complex healthcare processes through proactive support and personalized guidance. The ideal candidate is empathetic, detail-oriented, and thrives in a fast-paced environment. You take ownership of resolving customer issues, navigate complex systems with ease, and are passionate about improving the healthcare experience for others.
Job Duties :
#RemedyHIjobs
Job Requirements :
Equal Opportunity Employer
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Call Center Representative • Honolulu, HI
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