ServiceNow Lead Engineer I - Platform Operations

KPMG US • Albuquerque, NM, US

14 hours ago

Job type

Full-time

Job description

ServiceNow Lead Engineer I - Platform Operations

KPMG is a great place to work and build a career, providing audit, tax, and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients and is enabled by our culture, which encourages individual development, embraces an inclusive environment, and supports our communities.

We are seeking a ServiceNow Lead Engineer I - Platform Operations to join our Digital Nexus technology organization. This is a hybrid work opportunity.

Responsibilities :

Lead and execute support and enhancement requests across all ServiceNow products / modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions
Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features
Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices
Contribute to all aspects of the Platform and Plugin / Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team
Manage platform health, monitoring performance, and maintaining integration points
Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions
Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications :

Minimum five years of recent practical experience developing and supporting ServiceNow in an enterprise environment

Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred; minimum of a high school diploma or GED required; certifications in ServiceNow Certified System Administrator (CSA) and / or ServiceNow Certified Application Developer (CAD) are preferred

Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module such as IT Service Management (ITSM), HR, Customer Service Management (CSM), or SecOps is preferred

Demonstrated experience in supporting and enhancing a range of ServiceNow products / modules; strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API)

Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

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Lead Platform Engineer • Albuquerque, NM, US