Enterprise Resilience Senior Manager - Incident Response Lead

Senior Manager, Enterprise Incident Management

Truist's Enterprise Incident Management (EIM) organization is seeking a strategic leader to strengthen and lead our capabilities to respond to all-hazards incidents, including but not limited to operational disruptions caused by cyber incidents, natural disasters, and third-party incidents. During an incident, this leader will establish bank-wide command-and-control, assemble the appropriate crisis leadership team, and direct response during disruptive events.

Responsibilities include :

• Lead enterprise-wide incident response for all-hazards events, ensure cross-functional alignment, and maintain calm, structured communication during high-pressure situations.
• Serve as primary facilitator for major incidents and enterprise-level crises, providing real-time guidance, situational awareness, and decision support to senior executives.
• Coordinate response across disciplines including cyber, technology, communications, facilities, security, business units, and other support organizations to ensure unified action and consistent messaging.
• Oversee and conduct resilience testing activities, including scenario-based exercises, functional drills, and validation of frameworks. Manage a team of Officers and / or Specialists.

The Senior Manager is a subject matter expert responsible for the development, implementation, socialization and execution of Business Continuity (BC) and Disaster Recovery (DR) processes in support of policy, standards, procedures, and regulatory requirements. This individual is a thought leader that will research, evaluate and recommend solutions for the program and to implement forward-looking systems and processes that support program maturation. Facilitate complex cross-functional initiatives consistent with Truist's objectives. Research, evaluate and recommend solutions for implementing major strategic changes across the enterprise for their functional areas. Manage forward-looking business and technology continuity program requirements in accordance with regulatory guidance to maintain and continually improve an enterprise-wide capability that supports continuity of service for Truist's teammates, clients and shareholders in the event of a business disruption.

Essential duties and responsibilities include :

Required qualifications include :

Preferred qualifications include :