Food and Beverage Server

Job Description

Job Description

Description : Job purpose

Responsible for consistent and efficient service toward restaurant guests at assigned station.

General Hospitality Job Responsibilities

• Maintain hotel’s Quality Customer Service standards and uphold the mission statements through the strict follow up of the Hospitality Rules.
• Maintain and abide to time clock rules, report to work area on time.
• Keep high grooming standards at all times and keep work area clean and safe.
• Wear, maintain and follow uniform standards at all times.
• Must become familiar and proficient in all aspects of the property, departments, locations, hours of operations, rooms, activities, etc. respond to guests accurately.
• Use guest etiquette at all times.
• Follow proper Handling Inquiries / Requests and complaints standards, and maintain the guest satisfaction rule at all times.
• Use proper telephone etiquette and answering techniques when answering the telephone.
• Anticipate guest’s needs, respond promptly and acknowledge all guests, at all times.
• Maintain positive guest relations at all times.
• Follow proper emergency and safety procedures at all times.
• Assist all disabled guests, catering to their special needs as much as possible.
• Handle all information given, with complete confidentiality and never to use any information to your personal advantage nor to the advantage of any other person or entity.

Essential Duties and Responsibilities

Requirements : Qualifications

Minimum of 3 years as a Bus Person in a min. 100 seating restaurant

18 years and up

Fluent in English

Knowledge, Skills and Attitude

Working conditions

This position works in the usual food and beverage environment with the usual considerations to space, lighting and air conditioning. In addition this position may do work in the field.

Physical requirements

Strong physical condition