Service Writer (Vermeer)

Job Description

Job Description

Service Writer - Advisor – Heavy Equipment

Medina, OH | Vermeer All Roads

We are searching for a customer-focused, detail-oriented Heavy Equipment Service Advisor / Writer for our fantastic location in Medina, OH. You will be the center of communications between customers and the dealership for equipment repairs.

Compensation & Schedule

$50,000–$62,500 base salary  +  monthly commission

Store hours :   Mon–Fri, 7 : 00 a.m.–5 : 00 p.m.

Full-time, dealership-based role

Benefits

Medical, dental, vision... (eligible the  1st of the month after 30 days )

401(k) with company contribution

Paid time off ( 5 days after 90 days... ) & company-paid holidays

Tuition reimbursement program

Employee referral bonus program

Career growth  — we promote from within

Responsibilities

Maintain excellent communication and customer focus throughout the repair process

Schedule service appointments and generate accurate estimates ( CDK experience a plus )

Advise customers on manufacturer-recommended maintenance and repairs

Accurately document repair and service orders

Build strong relationships with technicians and customers to drive retention

Perform additional duties as assigned

Requirements

High school diploma or GED

Valid driver’s license

Prior experience  writing service in a computerized system  (dealership / repair environment)

Experience in  heavy-duty / heavy equipment  a plus

Excellent customer service, multitasking, prioritization, and communication skills

Work Authorization

Vermeer All Roads does not provide H-1B sponsorship.

AAP / EEO Statement

All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

Apply Today!

Vermeer All Roads  in Medina, OH is ready to build your career with a team that supports your success!