Solutions Engineer

Job Description

Job Description

The Solutions Engineer (SE) at Torchlight is a senior technical consultant and a key member of the

Solution Team Organization (STO). The SE partners with the Account Team Organization (ATO) to

solve complex customer business problems that require custom solutions, deep technical

validation, and advanced use of our flagship product, Catalyst. This role is responsible for

architecting and demonstrating tailored solutions that leverage Catalyst's API services and platform

capabilities, reducing technical uncertainty for prospects and enabling the sales team to close

complex, high-value deals.

• Applicants must be able to obtain a DOD SECRET Security Clearance
• Role is 100% telecommute

Responsibilities

The Solutions Engineer will be engaged throughout the customer opportunity lifecycle, with a

primary focus on pre-sales activities where custom solutioning and deep technical validation are

crucial. Key responsibilities include :

○ Acquire and maintain deep technical knowledge of Catalyst's architecture, features, and API services to serve as a subject matter expert.

○ Lead technical discovery sessions and requirements gathering workshops with prospective

customers to uncover and understand their challenges, technical environments, and

desired outcomes.

○ Design, develop, and present engaging custom demonstrations and Proofs-of-Concept

(POCs) that highlight the value and feasibility of Catalyst solutions customized to meet

specific customer needs.

○ Architect and document technical solutions, outlining data flows, integrations, and

customizations to provide technical validation and contribute to proposals and Statements

of Work (SOWs).

○ Articulate complex technical concepts and solution designs to both technical and business

stakeholders, using whiteboarding and visual communication to build confidence and

consensus.

○ Provide expert technical guidance and support to customers and internal delivery teams

during the initial implementation and onboarding phases of custom solutions.

○ Develop and deploy custom scripts, integrations, or reports as defined in the SOW to

ensure successful delivery of the agreed-upon solution.

○ Create technical documentation and conduct knowledge transfer sessions to empower

customers and internal teams to operate and maintain the implemented solutions

effectively.

○ Collaborate closely with the Product and Engineering teams, channeling customer

feedback and insights to influence the product roadmap and drive continuous

improvement.

○ Partner with the Sales team to provide technical feasibility checks, solution design, and

strategic guidance throughout the sales cycle.

○ Develop reusable solution assets, code snippets, and best-practice guides to improve the

efficiency and effectiveness of the solutions engineering process.

Qualifications

solutions using APIs and scripting languages (e.g., Python, JavaScript, C++, Java, C#, Go, Rust,

etc.).

platforms (GCP preferred), integration patterns (REST APIs, webhooks), and database concepts.

business problems, and translating them into technical requirements for custom solutions.

present technical solutions and product demonstrations to diverse audiences, establishing

credibility and trust.

analytically, and design effective, creative solutions using the Catalyst platform.

particularly with Sales, Product, and Engineering teams, to drive successful outcomes.

relevant industry technologies, tools, techniques, and procedures that drive innovation and

increase impact.

Qualifications Desired

logistics sectors, along with familiarity with the specific challenges, trends, and use cases for

data and analytics in each industry.

and customization of Software-as-a-Service (SaaS) products.

Statements of Work, clearly documenting the solution, deliverables, and scope.

About Torchlight

Torchlight Analytics LLC provides Behavior Based InsightsTM to decision-makers in government and

corporate organizations to uncover emerging threats and new opportunities.

Torchlight is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will be

considered for employment without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, age, protected veteran status, disability status, or any other protected

class. U.S. Citizenship is required for positions requiring government security clearance and for

certain other restricted positions.

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