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Assistant Rooms Manager
Assistant Rooms ManagerMontage International • New York, NY, US
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Assistant Rooms Manager

Assistant Rooms Manager

Montage International • New York, NY, US
19 days ago
Job type
  • Full-time
Job description

Overview

Montage invites you to turn your passion and talent into a fulfilling career. You'll be a passionate creator of authentic, personalized experiences, empowered to think creatively and grow professionally while delivering lasting moments for guests.

Your Journey

  • Manage the day-to-day operations of the Front Office and Bell / Door teams
  • Collaborate with the Director of Front Office, Director of Housekeeping, and Hotel Manager on operational functions, programs, assignments, and hotel activities as needed
  • Review and analyze guest engagement scores and trends in Medallia
  • Review guest profiles to create personalized experiences
  • Review daily activities (arrivals, departures, in-house itineraries, etc.) to meet guest expectations
  • Deliver on guests\' expectations and craft WOW moments
  • Perform additional duties as assigned based on business needs

About You

  • You are passionate about providing exceptional service and creating memorable moments
  • You have strong communication skills and can collaborate in a team environment
  • You are open to learning, developing, and helping others grow
  • You are trustworthy and have integrity
  • Must Haves

  • 1+ year of previous Rooms Division management experience required; Front Office and / or Housekeeping management experience highly preferred
  • Experience in a luxury hotel and / or resort required
  • High School Diploma or equivalent required; Bachelor Degree preferred
  • Ability to multi-task in a high-volume, fast-paced environment
  • You will Enjoy

  • Free meals
  • Free uniforms and cleaning
  • Ongoing community outreach events
  • Hotel discounts
  • Associate events throughout the year
  • Healthcare benefits
  • DailyPay Incentive Opportunity
  • Physical Requirements

  • Standing and exerting well-paced mobility for up to 8 hours
  • Ability to bend, squat, and lift up to 15 pounds
  • Ability to push and pull carts weighing up to 50 pounds
  • Must be able to bend, stoop, and stretch to fulfill tasks
  • Montage is an Equal Opportunity Employer in the United States. Qualified applicants are considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by law. Applicants needing accommodations should contact the People department at the preferred location.

    The pay scale for this position is $72,000 to $75,000 per year. The pay scale is the base salary or hourly wage range, exclusive of incentive pay. Please contact us with any questions.

    Internally, please log into Workday to apply for consideration. Click Here to apply internally.

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    Rooms Manager • New York, NY, US

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