Retail Store Strategy & Transformation
Work Location : Mount Laurel, New Jersey, United States Of America Hours : 40 Pay Details : $110,760 - $178,880 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line Of Business : Administration
Job Description : The Retail Store Strategy & Transformation team leads initiatives that reshape the in-store experience across the US Retail Bankspanning network optimization, physical layout redesign, and the shift to an advice-centered model. This role will focus on translating complex data into executive-ready materials, supporting senior leadership engagement, and bring a consultative approach to sustain cross-functional partnerships. The Strategy and Planning Senior Manager provides a diverse range of analytical research, strategic and / or operational support and acts as the representative of the executive on a broad range of matters as assigned. The position requires a highly effective communicator with expertise in providing decision support and insight to senior leaders, and discreetly managing matters that are both sensitive and highly confidential in nature.
Depth & Scope :
- Conducts research, analysis and prepares briefings, coordinating communication efforts (presentations, media relations and public relations), anticipating and managing both short term and longer term objectives / outcomes / initiatives and maintaining a current understanding of TDBG strategies and direction
- Provides expertise and supports the planning and the decision support process for a broad and diverse portfolio of activities, coordinating with a variety of internal stakeholders on behalf of the executive
- Organizes and participates in management committees and / or similar forums providing necessary research, analysis and recommendations for planning and decision support purposes on behalf of the executive
- Provides the executive with an overview of key management information, discussions and / or business issues in advance of business meetings and events, co-ordinate follow-up on outstanding issues as required
- Develops and maintains strong working relationships with leaders, business heads and partners across the business / function and other corporate functions
- Ensures executive is briefed and prepared in advance of meetings and presentations; agendas and invitees assembled, pre-read material prepared and distributed in consultation with TDBG executives, minutes or previous discussions prepared and distributed
- Reviews / summarizes key discussions and / or business issues in advance
- Identifies issues requiring research or analysis, determines solutions directly or in consultation with relevant functional / business heads, other internal / external groups as necessary, provides meaningful insight / information in response to issues / questions raised
- Supports development and tracking of milestones and other performance management tools and processes - provides summary reports on progress for executive consideration
- Supports preparation and delivery of Board-level related materials, financial analysis, coordinating communication efforts, anticipating and managing short term and longer term business / functional objectives or outcomes
- Maintains strong organizational awareness and a current understanding of TDBG priorities and overall TDBG strategies and direction
- Provides operational support and / or optimize on process improvement s as appropriate
- Provides support to any working groups tasked with deliverables from these activities
Education & Experience :
Bachelor's degree or equivalent experience7 + years of experienceSeasoned professional who can demonstrate relationship management breadth and influence in leading, planning and executing strategic initiativesProven track record for success having demonstrated the ability to take independent action to achieve resultsDemonstrates experience in managing multiple and / or complex issues with a high level of organizational awarenessStrong relationship, interpersonal, influencing and negotiation skillsAbility to negotiate and facilitate at multiple levels within the businessStrong analysis and problem solving skills as well as proven time management and organizational capabilitiesExcellent written and verbal communication skillsOrganizational awareness and understanding of company's programs / policiesFamiliarity with the "Project Management Methodology" having managed or participated in a multitude of projects an assetCustomer Accountabilities :
Understands and supports the Bank's Customer Service StrategyConsiders the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholdersProvides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunityLeads coaches and models quality service delivery at every interactionSupports the ongoing improvement of the partner / Customer experienceShareholder Accountabilities :
Represents TD at civic, professional and bank-sponsored events; serves on non-profit boards and participates on professional organizationsRepresents the franchise both internally and externally; develop and maintain relationships with major clients, regulators, and the investment community and, with other TD leaders, support a high, positive public profile for the TD franchiseSupports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service, and products aligned with Best Run concepts and overall enterprise strategy and objectivesParticipates in establishing and executing plans and goals for the Business to drive toward resultsDevelops and maintains an operating budget, ensuring adherence to budget; may delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversightProvides financial reports and analysis including budget variances to management on a regular basisCommunicates business strategies, programs and practices establishes and operates change strategy throughout the organizationDelivers business services, functions and capabilities that optimize the use of process, technology and our people, and take advantage of TD's scale and operating modelEnsures TD is a best run, integrated, customer-focused, growth organizationUnderstands business unit / function's own risk appetite statement, objectives for risk and control, and measures, where applicable, making sure these are aligned with TD's Risk AppetiteEnsures that the business / function operates within TD's Risk Appetite by tracking key metrics against its policies, procedures and limitsSuccessfully completes all required job specific, compliance-related training and ensures team members complete all required training; understands, utilizes and follows compliance / risk and control programsConsults with all risk functions in the development and documentation of policies, procedures and controls, for all department processesEnsures ongoing compliance with internal / external audit and regulatory requirements; provides prompt and comprehensive response to all external audit, regulator and compliance requests and findings; maintains appropriate records of action plansEmployee / Team Accountabilities :
Sets appropriate context for the business unit / function to enable optimal performance and alignment to strategySupports the creation of goals and objectives for the business unit / functionCommunicates those goals and objectives to the teamBuilds capability supports / executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategiesRole models behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control cultureCreates an extraordinary place to work advance and sustain a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experienceLeads, coaches and develops a highly effective team by ensuring on-going training and performance and development managementPhysical Requirements :
Never : 0%; Occasional : 1-33%; Frequent : 34-66%; Continuous : 67-100%Domestic Travel OccasionalInternational Travel NeverPerforming sedentary work ContinuousPerforming multiple tasks ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds OccasionalSitting ContinuousStanding OccasionalWalking OccasionalMoving safely in confined spaces Occasional