Lead Service Technician

Company Overview Upchurch is a rapidly growing , full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions , establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support— helping clients maximize building performance, energy efficiency, and equipment lifespan . Position Summary The Lead Service Technician is the field lead for commercial service operations. This role performs advanced diagnostics and repairs, sets workmanship standards, mentors technicians / apprentices, and coordinates daily workflow with dispatch and project / service managers. The Lead ensures safety, quality, code compliance, and a positive customer experience while helping drive first-time fix rates, reduced call-backs, and profitable service work. Key Responsibilities Advanced Diagnostics & Repair Troubleshoot complex issues on plumbing / HVAC systems (water heaters / boilers, pumps, PRVs, backflows, hydronics; RTUs, split systems, controls) and perform code-compliant repairs. Execute start-ups, commissioning, and system performance tuning; verify setpoints and document results. Job Planning & Workflow Review work orders, scope, and site conditions; stage materials / parts; coordinate permits, shutdowns, LOTO, and access. Interface with dispatch to sequence calls, balance workloads, and minimize travel / return trips. Quality, Safety & Compliance Lead Job Hazard Analyses (JHAs) and toolbox talks; enforce OSHA / company safety rules (confined space, hot work, fall protection, electrical, ladder / scaffold). Ensure installations / repairs meet IPC / UPC / IFGC / IMC and manufacturer specifications; complete QA / QC checklists, pressure / hydrostatic tests, and photos. Customer Communication Communicate diagnostics, options, and estimates; gain approval for work; set realistic ETAs; capture follow-up recommendations. Represent the company professionally onsite and in documentation. Documentation & Closeout Use the field app / CMMS to record labor, materials, serials, readings, and photos; submit redlines / as-builts as needed. Ensure accurate parts usage and return / warranty processing; support 2- / 3-way match with packing slips. Leadership & Mentoring Coach technicians / apprentices on diagnostics, code, and craftsmanship; provide ride-alongs and skills check-offs. Give input on scheduling, parts standards, truck stock, and training needs; support onboarding of new hires. Inventory & Tools Maintain truck / tool readiness; request replenishment proactively; care for specialty tools (press tools, analyzers, cameras, jetters, pumps, recovery machines, gauges). Minimum Qualifications Experience : 3 years in commercial service (plumbing and / or HVAC) with advanced diagnostics; prior lead / mentor experience preferred. Licensure / Certs : Valid driver's license and acceptable MVR. State / city Journeyman or Master Plumber license and / or HVAC licenses as applicable. Backflow Tester / Repair (preferred). EPA 608 (for HVAC work), OSHA-10 / 30, First Aid / CPR (preferred). Technical Skills : Solder / braze, press, thread, solvent weld; pump alignment; gas sizing / leak checks; combustion analysis; hydronic balancing; controls basics. Digital Skills : Proficient with mobile field apps / CMMS (e.g., ServiceTitan / ServiceTrade / FieldEdge), email, and photo documentation. Soft Skills : Clear communication, customer service, time management, and coaching mindset. Physical Requirements Lift / push / pull up to 75 lbs; prolonged standing, bending, kneeling; work on ladders, roofs, mechanical rooms, crawlspaces, and trenches. Work in varying temperatures and conditions; wear required PPE at all times. Benefits : Competitive salary based on experience. Health, dental, and vision insurance. Paid time off and holiday pay. Opportunities for professional development and certification assistance. Equal Employment Opportunity : Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.