Senior Systems Engineer

Regular Hours : 40 / week, M-F, 8am-5pm EST

Employment Type : Full-time, Exempt

• This position is on-site in our Columbus, Ohio office. Hybrid option available after 90 days of employment.

Who We Are

At Astute Technology Management , we're more than just an IT services provider-we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.

Position Overview

As a Sr. Systems Engineer, you'll be a trusted resource for our technical team and clients, serving as the main escalation point for Level I and II technicians. You'll resolve complex issues, ensure our clients' technology runs smoothly and securely, and lead critical infrastructure projects. You'll work independently and collaboratively, always prioritizing clear communication, accountability, and a cybersecurity-first mindset.

Key Responsibilities

Serve as the primary escalation point for Level I and II technicians, resolving complex technical issues and supporting team development.

Plan and implement network infrastructure builds, migrations, and changes for clients, ensuring solutions are robust, secure, and tailored to business needs.

Diagnose and resolve sophisticated network and server issues, always applying a cybersecurity-first approach.

Manage server virtualization platforms (Hyper-V, VMWare) and cloud environments (Microsoft Azure, Microsoft 365).

Maintain clear, comprehensive documentation for client infrastructure.

Respond to support calls and emails, managing tickets from initiation to resolution with professionalism and accountability.

Qualifications

Windows 10 / 11, Windows Server OS

Preferred Qualifications :

Physical Demands

This role involves regular communication, occasional lifting (up to 50 pounds), and the ability to move throughout client sites. We value accessibility and will provide reasonable accommodations to support all team members.

Benefits

Why Astute?

We're committed to your growth and well-being. You'll join a team that values your expertise, encourages learning, and celebrates success. If you're ready to make a difference for our clients and your colleagues, we'd love to meet you.

Ready to join a team that values your growth and puts clients first? Apply today and help us deliver exceptional IT service across the region.