Manager of Office Operations-Cape Fear Valley Pediatric Care, Full Time Days

Management Position At Cape Fear Valley Pediatric Care

Responsible for managing operations including, but not limited to, front desk reception and scheduling, nursing functions and overall management responsibilities. Coordinates all office management and personnel activities ensuring efficient patient flow and appropriate staffing. Works effectively with Providers, Administration and Physician Billing Department ensuring efficient office operations.

Major Job Functions :

• Interview, hire and train, assess competency of employees, plan, assign, and direct work of employees
• Monitor productivity of employees, appraising performance, rewarding and disciplining employees
• Address employee complaints and resolve problems
• Coordinate activities of personnel directly related to patient flow and office management.
• Command and maintain thorough knowledge of CPT-4 and ICD-9 coding, current billing issues, medical terminology and compliance with insurance guidelines and policies through professional development activities (continuing education, review of professional journals, etc).
• Monitor Clinic Charge Master and encounter forms to ensure accurate CPT-4 and ICD-9 codes.
• Ensure that all office equipment is maintained in proper operating condition.
• Maintain good guest relations with patients, hospital and office staff.
• Assist Patient Representative receptionists when needed to ensure accuracy and prompt response to patients. Assume responsibility for uncovered positions when needed.
• Market office to public, employers and civic organizations.
• Monitor collections and operating costs towards projected budget goals.
• Assist Primary Care Services with the development and monitoring of capital and operating budgets.
• Works with physicians to ensure efficient scheduling and work environment.
• Responsible for time keeping of all office personnel.
• Consults with physicians on hospital charges and ensures in-patient charges are posted accordingly.
• Oversees the ordering of supplies and equipment for office in a timely manner and maintains an on-going inventory.
• Coordinates the handling of patient complaints and resolving problems.
• Takes necessary steps to ensure completed and accurate charging for all patient services rendered, and all interdepartmental charges, as well as to monitor, adjust and, where possible, correct negative expense variances.
• Other duties as assigned

Minimum Qualifications :

Education and Formal Training :

Work Experience :

Knowledge, Skills, and Abilities Required :

Physical Requirements :

Cape Fear Valley Health System is an Equal Opportunity Employer M / F / Disability / Veteran / Sexual Orientation / Gender Identity