Bilingual Customer Service Representative - The Woodlands, TX

Job Description

Job Description

Centric Services (“Centric”) delivers industry-leading high-speed internet through Centric Fiber and natural gas services through its UniGas division. Centric serves ground up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas and Central Florida. As the only integrated telecom and natural gas provider currently in the market, Centric is rapidly expanding into new regions due to its advantageous dual-model approach. Our team is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation.

The Customer Service Representative is responsible for responding to questions and issues raised by Centric customers. The customer service representative will be responsive to customer inquiries and maintain customer accounts according to specific guidelines and procedures. Communicate our new service offerings and promotions with the customer. Make outbound call efforts to market our service to customers who have our gas service but not fiber service. Ensure our customers are onboard with billing and informed about the billing due dates and payment methods.

General

• Upholds and advocates for Centric’s core values and behaviors as outlined in the Centric Values and Leadership Framework.
• Ensure that all operations are conducted safely and in compliance with all applicable laws, regulations, policies, and procedures.
• Foster a culture of always doing things the right way : the Centric Way (safety, openness, integrity, attention to detail, etc.)
• Collaborate closely with other members of the Customer Service department to ensure that all commitments and requirements are clearly understood.

Responsibilities and Essential Job Functions :

Requirements

Preferred Requirements :

Benefits

Centric Infrastructure Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.