Senior IT Engineer

Company Description

At Butterfly Network, we're leading a digital revolution in medical imaging, transforming an industry that has long relied on bulky, analog systems. With our proprietary Ultrasound-on-Chip™ technology, we're democratizing healthcare by shifting ultrasound from the expensive, stationary systems of the past to the connected, mobile, and software-enabled platforms of today. In 2018, we launched the world's first handheld, whole-body ultrasound, Butterfly iQ - followed by iQ+ in 2020 and iQ3 in 2024, each more powerful than the last.

Our innovation doesn't stop at hardware. Butterfly combines our advanced device with intelligent software, AI, services, and education to drive adoption of affordable, accessible imaging. Our technology is proving to help clinicians, clinics, and hospitals enhance care, cut costs, and expand imaging access. We've been recognized by Prix Galien USA, Fierce 50, TIME's Best Inventions, Fast Company's World Changing Ideas, among other awards.

We're a team of bold thinkers, problem-solvers, and innovators ready to shape the future of medical imaging. Let's build something extraordinary together!

Job Description

Butterfly Network is seeking an experienced onsite Senior IT Engineer who will be responsible for guaranteeing and supporting the architecture as well as users of the organization. There will be focus on great customer service, reliability, and efficiency, while maintaining the highest levels of availability, performance and security.

As part of our team, your core responsibilities will be :

• Onsite end user support.
• Provide best practice customer service to all users of Butterfly Network.
• Ticket queue management (triage, assign, update, resolve, or escalate) and adhere to any established OLAs / SLAs.
• Provide advanced troubleshooting and problem resolution of escalated production systems and services.
• Conduct periodic maintenance of hardware and software updates to systems to ensure stable performance of the on-prem network.
• Provide training and support to members of the IT Service Delivery team.
• Author and revise documentation of environment and operation procedures as needed.
• Assist with creating, updating and managing documentation of assets, configurations, passwords, processes, etc. and maintaining accurate documentation.
• Assist with on-boarding / off-boarding of employees (i.e., creating new users, configuring laptops, and setting up desks / workstations).
• Own documentation of playbook and runbooks for efficient cross-team collaboration
• Maintain a strict security posture for both office and lab environments.
• SaaS Inventory and Cost Management.

Qualifications

Baseline skills / experiences / attributes :

Ideally, you also have these skills / experiences / attributes (but it's ok if you don't!) :

Values

Innovation is what we do. Our values are how we make it happen. Butterflies are and believe in...

Location

Butterfly offers a hybrid work model for most positions, with team members spending two or more days a week in the office. While flexibility is key, we value in-person connections that spark creativity and teamwork. Our offices are designed for collaboration, with comfortable workspaces, stocked kitchens, and opportunities to connect with peers.

This is a hybrid position and will be based out of our office in the New York City Office.

Benefits and Perks

Compensation

Our estimated salary for this role is between $85,000 - $95,000 + bonus + equity + benefits. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.

For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status.

Butterfly Network does not accept agency resumes.

Butterfly Network is an E-Verify Company.

Butterfly Network is an equal opportunity employer. Regardless of race, traits associated with race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines.

Butterfly requires security adherence responsibilities from all employees. These include : adhering to all company security policies and procedures, utilize provided company assets securely, and complete all required security awareness training programs. Safeguarding company data and systems from unauthorized access, modification, or destruction, contributing to the overall security posture of the organization. Immediately reporting any suspected or actual security incidents, including phishing attempts, malware infections, or unauthorized access, following the established incident response procedures.

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