Quality Assurance Officer

A company is looking for a VIP QA Officer.

Key Responsibilities

Monitor daily interactions of Customer Support and Account Managers to ensure compliance with quality standards

Provide feedback to agents based on Quality Assurance evaluations and identify areas for improvement

Create reports on Quality Assurance metrics and collaborate with teams to implement best practices

Required Qualifications

1+ year experience in customer service, in a quality assurance or specialist role

Experience with reporting tools such as Excel, Google Sheets, or specialized QA reporting software

Proficiency in evaluating and improving customer service processes

Upper-Intermediate English level