Payment Operations Specialist

Job Description

Job Description

Join Our Award-Winning Team as a Payment Operations Specialist!

Forbes has recognized Hoosier Hills Credit Union (HHCU) as one of Indiana’s Top Three Credit Unions again in 2025—for the third consecutive year!

Are you passionate about solving the needs of our credit union and membership in today's dynamic environment? Are you ready to join a purpose-driven organization committed to making a positive difference in the lives of members and the communities we serve?

If you’re ready to make a meaningful impact in our Members' lives and our communities, we’d love to meet you!

What We Offer :

Competitive Salary : $21.92-$27.40, commensurate with experience.

Comprehensive Benefits Package : Including health insurance, retirement plans, paid time off, and more.

Impactful Work : Ensure regulatory compliance in consumer banking, payment operations and account reconciliation.

Supportive Environment : Be part of a collaborative Accounting / Finance team that values your contributions.

Growth Opportunities : Advance your career while gaining expertise in electronic payments and banking reconciliation expertise.

A Rewarding Career : Join a team dedicated to making a positive difference in members’ lives and our communities.

Work Environment : This position is based on-site in Bedford, Indiana . Following the completion of your initial onboarding, you’ll have the flexibility to work remotely 1 to 2 days per week as part of our hybrid work model.

Opportunity Overview :

The Payment Operations Specialist supports Team Members and Credit Union Members by serving as experts in Hoosier Hills Credit Union’s Electronic Funds Transfer (EFT) services. This role assists the VP of Payment Operations with departmental functions and collaborates with stakeholders to ensure all channels, locations, employees, and members receive effective support. The ideal candidate is passionate about solving challenges in a dynamic environment, designing member-centric solutions that drive business growth, and maintaining a strong understanding of both organizational operations and the member experience.

What You’ll Do :

As a Payment Operations Specialist at Hoosier Hills Credit Union, you will be an integral part of the Payment Operations team, helping us live out our mission : “To be better for our members by making a positive difference in their lives and the communities we serve.”

In this role, you will :

Deliver exemplary banking services to members through accurate transactions. Including but not limited to professional conversations regarding better mobile or online banking options available to them.

Champions quality control and change initiatives; promotes accuracy and consistency by serving as a resource for co-workers. Learning new procedures and products quickly, transferring knowledge to others, and embracing technology and innovation.

Resolves problems or discrepancies concerning member accounts, and transitions between responsibilities effectively and efficiently to assist internal staff.

Processes and balances daily postings of payrolls, ACH receipt / origination, allotments, and preauthorized withdrawals.

Processes Notice of Change (NOC) and Return Image (RI) files from the Federal Reserve.

Processes daily share draft files.

Verifies the accuracy of postings and resolves any discrepancies.

Records and balances all unprocessed items.

Returns and processes all Government Reclamations.

Processes and corrects all transactions transmitted daily from the Federal Reserve. This would include working with the Commercial Business contacts to coordinate payroll deductions, new member information, corrections, updates, and changes as needed.

Enters all rejections, pre-notifications, and more on the Federal Reserve website (Fedline).

Remits the final cash letter files to Federal Reserve through Fedline Command.

Oversees the iTeller process in making sure all check batches are balanced daily. Works with frontline staff regarding outages.

Maintains complete and accurate files of correspondence, reports, postings, and other duty-related information.

Reports all branch ECL information to Accounting staff for settlement purposes.

Processes ACH files and posts to loans as processed by Repay software.

Assists VP, Payment Operations Services as required.

Completes annual Bank Secrecy / OFAC and any related training annually as assigned by Training or Compliance Staff. Comply with all applicable BSA / AML laws, rules, regulations, policies, and business practices established by Credit Union management.

Perform other duties as assigned to support the Credit Union’s mission and success.

What We’re Looking For :

High school diploma or equivalent required.

Associates degree or some college-level coursework preferred.

1-3 years of similar or related experience in banking is preferred.

Basic knowledge of Microsoft suite products.

Basic knowledge of access databases.

Work Environment :

Typical office setting with climate control and appropriate lighting. May occasionally lift up to 10 pounds.

If you’re ready to grow your career while ensuring regulatory excellence in a collaborative, mission-driven environment—apply today to join our award-winning team!

Hoosier Hills Credit Union is an Equal Employment Opportunity Employer.

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