Senior Receptionist

The Senior Receptionist plays a key role in maintaining a professional image of the company by delivering prompt, courteous, and efficient service to visitors, guest employees, and telephone callers. This role also includes light administrative duties and switchboard operations, requiring a high level of customer service and professionalism.

Key Responsibilities :

• Greet visitors, issue Visitor Badges, and assign wireless network accounts as needed.
• Activate temporary access badges for employees with lost or malfunctioning badges.
• Answer and route global calls, including confidential inquiries, using the company-wide switchboard.
• Prioritize and escalate customer service issues appropriately.
• Maintain and update company phone and speed dial lists.
• Train backup personnel and provide guidance on policies and procedures.
• Notify employees of inbound deliveries or redirect to the Mail Room.
• Provide light administrative support (e.g., issuing access cards, scheduling meeting rooms, compiling materials).
• Proactively seek additional tasks during downtime.
• Follow up on loaned access cards and coordinate with Security for unreturned items.
• Build professional relationships with internal teams and customers.
• Maintain a clean and organized reception area.
• Perform other duties as assigned by the Site Manager.

Qualifications :

Knowledge, Skills & Abilities :

Working Conditions & Physical Demands :

About Ricoh : Mission and Vision

At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.

We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.