ER Clerk

Job Description

Job Description

Job Summary

We are seeking a highly organized and compassionate Emergency Room (ER) Registrar to join our healthcare team at Riceland Medical Center. The ideal candidate will be the first point of contact for our emergency room patients and visitors, providing exceptional customer service, accurate registration, and administrative support. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced, high-pressure environment.

Duties and Responsibilities :

• Greet patients and visitors in a professional, courteous manner upon arrival at the emergency room.
• Collect and verify patient demographic, insurance, and medical information to ensure accurate registration.
• Enter patient information into the Electronic Health Record (EHR) system with high accuracy.
• Assist patients with completing necessary forms and documents, ensuring all information is obtained.
• Coordinate with nursing staff and other departments to ensure smooth patient flow.
• Answer incoming phone calls, respond to inquiries, and direct calls as necessary.
• Provide information to patients and families regarding emergency room processes, wait times, and other inquiries.
• Ensure confidentiality of all patient information in accordance with HIPAA regulations.
• Assist with billing and insurance verification, ensuring accurate information is collected and processed.
• Maintain organized records and ensure all paperwork is filed appropriately.
• Handle administrative tasks such as faxing, scanning, and managing patient records.

Qualifications :

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