Closing LeadMember Services Supervisor

Benefits : 401(k)

401(k) matching

Bonus based on performance

Health insurance

The Closing Lead will assist with the delivery of an amazing Crunch Member Experience, through a successful operation of the front desk and related departments. The Closing Lead will assist in giving Member Service Representatives directions during closing shifts and ensure quality closing each shift. They will demonstrate an aptitude of all company-wide policies and initiatives to ensure integrity of the Crunch Brand.

Reports to : Front Desk Manager

Requirements :

Must be 18 years or older

Experience working on a team preferred

Current Cardiopulmonary Resuscitation (CPR) required

Responsibilities :

Administration / Organization

Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.

Communicate and implement club policies and procedures to employees.

Operations

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

Serves as the lead customer service contact for members at the front desk

Demonstrate a working knowledge of all standard club operating procedures and policies

Communicate and interpret club policies and procedures to members and employees

Resolve member complaints in an expeditious and tactful manner following club procedure and documentation

Assist in the staffing, training, and performance management of Front Desk employees.

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

Ensure the club meets standards for cleanliness, maintenance, safety, and security.

Sales / Revenue Management

Support company programs and promotion to help generate new sales leads for optimum new membership growth

Lead and train staff on all club level sales activities including telephone inquiries, guest registrations, Digital Tool Kit club tours and membership enrollments

Ensure that the staff has a high level of knowledge about the club's promotions, programs, facilities, classes, and equipment.

Achieve desired revenue goals thru the leadership and motivation of employees.

Ensure that all promotions are effectively communicated to the team and all other appropriate staff.

Leadership

Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment

Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.

Support personnel related problems or difficulties by following club procedure and documentation.

Encourage staff to work as a team and be productive.

Illustrate an ability to make decisions.

Serve as a role model for employees.

Accountabilities

Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.

Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security, and physical plant operations.

Conduct frequent facility walkthroughs

Measurement Standards

Membership retention.

Follow all policies and procedures.

Special Skills :

Excellent written and verbal communication

Strong leadership skills

Strong administrative skills

Strong customer service skills

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