Talent.com
Director of Retail | Carneros Resort & Spa
Director of Retail | Carneros Resort & SpaCarneros Resort and Spa • Napa, CA, US
Director of Retail | Carneros Resort & Spa

Director of Retail | Carneros Resort & Spa

Carneros Resort and Spa • Napa, CA, US
3 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Reports To : Director of Operations

Position Overview :

The Director of Retail is responsible for the strategic and operational leadership of the three signature guest-facing venues at Carneros Resort and Spa : Market, Post, and Coop and any future retail space in the Town Square area. This role is charged with ensuring excellence across guest service, financial performance, merchandising, staffing, and overall outlet operations.

This leader will bring a strong background in luxury food and beverage, retail and hospitality, with proven ability to manage multi-outlet operations, oversee budgets and payroll, and inspire a team to deliver elevated guest experiences in alignment with the resort’s luxury standards.

Key Responsibilities :

Guest Experience & Brand Excellence

  • Set and uphold service standards across Market, Post, and Coop that reflect Carneros Resort and Spa's luxury standards.
  • Drive top line revenue throughout all operations.
  • Ensure each outlet delivers a personalized, immersive experience through product expertise, visual presentation, and attentive service.
  • Serve as a key guest ambassador, resolving escalated guest concerns and identifying opportunities to exceed expectations.
  • Increase Guest Engagement through new promotions, activities and experiences.

Outlet Operations Management

  • Oversee the daily operations of all outlets, ensuring consistency in service, staffing, cleanliness, and operational procedures.
  • Ensure all locations are well-maintained, fully stocked, and visually appealing.
  • Educate and train all staff on Forbes standards.
  • Develop SOPs and operational checklists to ensure consistency and efficiency across outlets.

    • Merchandising & Inventory Management

  • Lead product curation and inventory planning for each outlet, ensuring alignment with guest interests and seasonal demand.
  • Create and execute merchandising strategies that optimize space, storytelling, and profitability.
  • Monitor stock levels and manage inventory turnover, shrinkage, and vendor relations.

    • Wine & Spirits Program Oversight (Market and Post)

  • Direct the operations of the outlets, including product selection, tastings, and private events.
  • Collaborate with resort beverage director, vendors and resort partners to maintain an exceptional, rotating portfolio of wines and spirits.
  • Focus on developing Post into a retail destination with a Carneros Wine Club.
  • Ensure compliance with all alcohol service regulations.

    • Fashion & Lifestyle Retail Coordination (Coop)

  • Support the Coop Manager to align on seasonal merchandise direction, brand presentation, and guest experience strategies.
  • Provide strategic oversight of Coop's financial performance, including budget planning, revenue tracking, and profitability analysis.
  • Support the Coop Manager in vendor relations, inventory planning, and promotional initiatives, ensuring all efforts are in sync with resort branding and retail goals.
  • Serve as a liaison between Coop and resort leadership to ensure consistent communication, alignment on cross-outlet initiatives, and overall retail cohesion.

    • Financial Leadership

  • Develop and manage operating budgets for all outlets, ensuring revenue targets and cost controls are met.
  • Oversee payroll, labor scheduling, and operational expenses in accordance with financial goals.
  • Analyze sales performance and outlet-specific KPIs, adjusting strategies to optimize profitability.

    • Team Leadership & Development

  • Recruit, train, and lead a high-performing team across all three outlets.
  • Foster a culture of excellence, accountability, and guest-centric service.
  • Conduct performance reviews, provide coaching, and support ongoing staff development.

    • Cross-Functional Collaboration

  • Work closely with the Rooms, Spa, Food & Beverage, Sales, and Marketing teams to create integrated guest experiences and promotional opportunities.
  • Represent the outlets at resort leadership meetings and in resort-wide initiatives.
  • Ensure consistent alignment of all outlets with Carneros Resort’s brand image and strategic goals.

    • Additional Responsibilities

    Perform other duties as assigned to support the overall success of the resort and its outlets, including participating in resort-wide initiatives, special projects, or assisting in areas outside primary scope as business needs evolve.

    Qualifications :

  • 5+ years of progressive leadership experience in retail, hospitality, or outlet management, preferably in a luxury resort or boutique setting.
  • Proven ability to manage multi-unit operations and diverse teams.
  • Strong financial acumen including budgeting, payroll, and P&L analysis.
  • Deep understanding of retail merchandising, inventory systems, and service excellence.
  • Wine and spirits knowledge and / or tasting room experience strongly preferred.
  • Exceptional interpersonal, communication, and leadership skills.
  • Proficient in POS and inventory systems, Microsoft Office Suite.
  • Flexible schedule, including availability for weekends, holidays, and evenings
    • Create a job alert for this search

    Director Spa • Napa, CA, US

    Related jobs
    Director of Housekeeping, Tenaya Lodge at Yosemite

    Director of Housekeeping, Tenaya Lodge at Yosemite

    Delaware North • Santa Rosa, CA, US
    Full-time +1
    Delaware North Parks and Resorts is hiring a Director of Housekeeping to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. In this role, you will lead a housekeeping team in ensuri...Show more
    Last updated: 3 days ago • Promoted
    Director of Rehabilitation, PT

    Director of Rehabilitation, PT

    Talented Medical Solutions • San Rafael, CA, US
    Full-time
    Job Summary : DOR, PT, 13-week assignment.This position is DAYS, 13 contract in San Rafael, Ca Must have a current active state license.Show more
    Last updated: 30+ days ago • Promoted
    Director of Development (0462U) - MPS

    Director of Development (0462U) - MPS

    University of California-Berkeley • Berkeley, CA, United States
    Full-time +1
    At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special pla...Show more
    Last updated: 9 days ago • Promoted
    Director of Banquets | Carneros Resort & Spa

    Director of Banquets | Carneros Resort & Spa

    Carneros Resort and Spa • Napa, CA, US
    Full-time
    Carneros Resort and Spa is responsible for leading all banquet operations, ensuring flawless execution, strong collaboration with the Sales & Catering teams, and seamless delegation to banquet ...Show more
    Last updated: 22 days ago • Promoted
    Spa Director

    Spa Director

    SpaWell at Napa Valley Marriott • Napa, CA, US
    Full-time
    Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality ind...Show more
    Last updated: 30+ days ago • Promoted
    VP, Total Rewards

    VP, Total Rewards

    Bio-Rad Laboratories • Hercules, CA, United States
    Full-time
    As the VP of Compensation, Benefits, and HR Systems, you will oversee the design, process, implementation, and administration of all Global Compensation, Benefits and HR Information Systems (HRIS) ...Show more
    Last updated: 30+ days ago • Promoted
    Reserve Entomologist

    Reserve Entomologist

    United States Army • Saint Helena, CA, US
    Full-time
    THE ARMY HEALTH CARE ADVANTAGE As a member of the Army health care team, you'll receive benefits that you won't be able to get in a civilian career. Challenging Work Feel inspired with great case di...Show more
    Last updated: 12 days ago • Promoted
    Spa Experience Coordinator

    Spa Experience Coordinator

    The Fairmont Hotel • Sonoma, CA, United States
    Full-time
    We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work br...Show more
    Last updated: 30+ days ago • Promoted
    Director of Operations, Rugby (5173U), Intercollegiate Athletics - #81999

    Director of Operations, Rugby (5173U), Intercollegiate Athletics - #81999

    University of California-Berkeley • Berkeley, CA, United States
    Full-time +1
    At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special pla...Show more
    Last updated: 9 days ago • Promoted
    Housekeeping Manager, Tenaya Lodge at Yosemite

    Housekeeping Manager, Tenaya Lodge at Yosemite

    Delaware North • Santa Rosa, CA, US
    Full-time +1
    Delaware North Parks and Resorts is hiring a Director of Housekeeping to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. In this role, you will lead a housekeeping team in ensuri...Show more
    Last updated: 3 days ago • Promoted
    Director of Sourcing

    Director of Sourcing

    Serena & Lily • Sausalito, CA, US
    Full-time
    Director of Sourcing, Furniture & Upholstery.Serena and Lily is seeking a Director of Sourcing to join our team in Sausalito, California. This role will report to the Vice President of Sourcing ...Show more
    Last updated: 30+ days ago • Promoted
    General Manager

    General Manager

    PRESS Restaurant • Saint Helena, CA, US
    Full-time
    PRESS Restaurant celebrates Napa Valley — the people, the ingredients, and the wines.PRESS is a place for locals, winemakers, vintners, and guests from around the world to...Show more
    Last updated: 16 days ago • Promoted
    Managing Director & Team Lead, Healthcare Systems (Sales Growth & Retention)

    Managing Director & Team Lead, Healthcare Systems (Sales Growth & Retention)

    PG Forsta • Emeryville, CA, United States
    Full-time
    PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understan...Show more
    Last updated: 3 days ago • Promoted
    Rooms Manager, Tenaya Lodge at Yosemite

    Rooms Manager, Tenaya Lodge at Yosemite

    Delaware North • Santa Rosa, CA, US
    Full-time +1
    Delaware North Parks and Resorts is hiring a Director of Housekeeping to join our team at Tenaya Lodge at Yosemite in Fish Camp, California. In this role, you will lead a housekeeping team in ensuri...Show more
    Last updated: 3 days ago • Promoted
    PRODUCT DIRECTOR

    PRODUCT DIRECTOR

    Last Bottle Wines • American Canyon, CA, US
    Full-time
    From daily deal sites to exclusive club experiences, we lead the industry with innovation, integrity, and an obsession for quality. Our team sits at the intersection of tradition and technology, bui...Show more
    Last updated: 1 day ago • Promoted
    Pulmonology APP - Napa, CA

    Pulmonology APP - Napa, CA

    Adventist Health • St. Helena, US
    Full-time
    Helena is actively seeking an experienced outpatient Pulmonology Advanced Practice Provider (no critical care) to deliver high quality care in our community. This is an excellent opportunity to join...Show more
    Last updated: 30+ days ago • Promoted
    Director of Culinary Standards

    Director of Culinary Standards

    Palisades Hospitality • Mill Valley, CA, US
    Full-time +1
    Based in Northern California, Palisades is committed to creating design-driven, dynamic spaces thoughtfully rooted in their locale and that leave a lasting impact on our guests and in their communi...Show more
    Last updated: 8 days ago • Promoted
    Senior Business Office Director (Senior Living)

    Senior Business Office Director (Senior Living)

    Calligraphy Napa Valley • Napa, CA, US
    Full-time
    Senior Business Office Director – Watermark Napa Valley.Senior Business Office Director.This role is ideal for an experienced Business Office Manager who thrives in both hands-on responsibili...Show more
    Last updated: 30+ days ago • Promoted