Senior Manager, IT Operations

Job Description

Job Description

About the Client

Our client is a high-growth, technology-enabled organization operating at the intersection of digital infrastructure and large-scale logistics. With a strong emphasis on automation, efficiency, and operational excellence, the company supports complex distribution operations across multiple regions. Their team blends enterprise IT best practices with a fast-paced, results-driven culture.

About the Role

Our client is seeking a technically proficient and action-oriented Senior Manager of IT to lead enterprise identity systems, end-user support, and IT operations. This role is particularly critical in managing and evolving the company’s Microsoft Azure identity ecosystem, which underpins access, security, and user provisioning across the organization.

This is a hybrid position based in the Memphis, TN area , with a blend of remote flexibility and periodic onsite presence at a major operational facility. Your leadership will directly impact both corporate and warehouse productivity through reliable systems, scalable onboarding, and thoughtful IT process design.

Responsibilities

Enterprise Identity Management

Serve as the primary owner of Microsoft Azure infrastructure, including Azure Active Directory (AAD) , SSO , and Active Directory services. Design and enforce identity governance, provisioning automation, and lifecycle management.

End-User Support Leadership

Oversee the IT service desk and support function, ensuring timely and effective assistance across departments. Champion seamless onboarding experiences and consistent device readiness.

Provisioning & Systems Oversight

Lead strategy and execution for user / device provisioning, ensuring secure and standardized setup across platforms. Implement best practices for endpoint management and access controls.

Process & Tooling Optimization

Identify opportunities to enhance onboarding velocity, improve IT responsiveness, and reduce friction in support workflows—especially for high-volume operational environments.

Cross-Team Collaboration

Partner with HR, warehouse operations, security, and engineering to ensure IT support is aligned with evolving organizational needs and systems integrations.

Hybrid Operational Support

While primarily hybrid, this role requires periodic onsite presence to support physical infrastructure and collaborate with local operations teams.

Requirements

Azure Expertise : Strong, hands-on experience managing Azure AD , SSO , and enterprise identity frameworks at scale. Experience with policy design, provisioning, and troubleshooting in hybrid environments.

IT Operations Leadership : 7+ years in IT infrastructure or support roles, with at least 2 years in a senior management or team leadership capacity.

Service Desk Oversight : Proven ability to lead helpdesk teams and implement process improvements that drive speed, quality, and consistency in end-user support.

Enterprise Environments : Experience operating in high-throughput or logistics-based settings (e.g., supply chain, warehousing, manufacturing) is a plus.

Hybrid-Ready : Ability to balance remote leadership with occasional onsite support needs in Memphis, TN.

Collaborative Mindset : Known for positive communication, clear decision-making, and the ability to align IT with broader business operations.

Benefits & Why Join

Competitive compensation with performance-based incentives

High-impact leadership role shaping enterprise IT systems

Full medical, dental, and vision coverage

Generous PTO and company-observed holidays

401(k) retirement plan options with potential employer match

Employee wellness programs and mental health support

Hybrid work model with flexibility and autonomy

Opportunity to modernize IT for a growing, tech-forward organization

If you're a skilled IT leader with deep Azure expertise and a passion for building reliable, scalable internal systems, this is your opportunity to make a lasting impact in a dynamic and evolving environment.